Quality Engineering Analyst III - Salesforce

It’s about putting our best to the test.

Are you described as someone with an inquisitive mind and an innovative personality? Are you never satisfied with good enough? Does solving complex problems and ensuring top-quality systems excite you? If so, being a Quality Engineering Analyst III with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Quality Engineering Analyst III - Salesforce, you are our quality control, ensuring every system is risk-free and built with integrity, caring and excellence. You’ll play an important role in developing testing plans, identifying gaps in requirements, and developing solutions for complex IT systems. You’ll use your strong problem-solving skills to ensure that the systems are performing optimally and meet our high standards. You believe in effective communication and will have the opportunity to address potential problems and solutions to complex issues.

What you’ll do: 

• Lead manual and automated testing for Salesforce applications across multiple clouds (Sales, Service, Financial Services, Experience)
• Define testing plans, identify gaps in requirements, and propose testing hypotheses for complex program/system changes
• Perform a risk assessment on programs/system changes to prioritize related programs/systems on which to run batch testing
• Write functional test cases, automation test scripts along with preparation of required test data
• Execute tests and validate results to determine which issues need to be addressed by the development team
• Communicate how and why issues need to be fixed, and coordinate across multiple development teams to fix complex issues
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in related field or equivalent experience
• 4+ years of Software Quality Engineering or other relevant IT industry or banking experience
• Salesforce testing experience across Sales Cloud, Service Cloud, and/or Financial Services Cloud
• Expertise in software testing methodologies including test planning, test execution, gap analysis, requirements traceability, and defect management
• Experience leading project teams, developing project estimates and timelines, and implementing strategies to overcome project constraints
• Experience with one or more functional/regression testing tools
• Understanding of quality assurance as part of the development process

Additional Preferred Skills:

• Project Management experience
• Financial industry experience
• Exposure to test automation tools/execution
• Experience with CI/CD tools (Jenkins, Azure, DevOps, GitHub Actions)
• Experience with testing APIs, integrations, or MuleSoft

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.