Manage customer complaints using the 8D methodology, ensuring timely responses and closure of corrective actions.
Coordinate and support departments in problem-solving activities.
Communicate complaints promptly to relevant management to prevent the production or shipment of non-conforming products.
Monitor departmental KPIs and propose corrective actions where targets are not met.
Promote a strong customer-focused culture across the organisation.
Support the selection and implementation of effective preventive and corrective actions.
Requirements
Ability to operate inspection and testing equipment to verify product conformity.
Self-motivated with the ability to work independently.
Strong organisational skills with the ability to prioritize and meet deadlines.
Effective team player with strong internal and external stakeholder management skills.
Education and Experience
Bachelor's Degree in Engineering (Hons.) or equivalent, preferably in Electrical and Electronics.
Proficient in Microsoft Office applications.
Strong understanding of statistics; Six Sigma Green or Black Belt is an advantage.
Knowledge of customer-specific requirements and applicable quality core tools.
Technical understanding of manufacturing processes and product requirements.
Excellent written and verbal communication skills in English.
Top Skills
What We Do
Methode Electronics, Inc. (NYSE: MEI) is a leading global supplier of custom-engineered solutions with sales, engineering and manufacturing locations in North America, Europe, Middle East and Asia. We design, engineer, and produce mechatronic products for OEMs utilizing our broad range of technologies for user interface, LED lighting system, power distribution and sensor applications.
Our solutions are found in the end markets of transportation (including automotive, commercial vehicle, e-bike, aerospace, bus, and rail), cloud computing infrastructure, construction equipment, and consumer appliance. Our business is managed on a segment basis, with those segments being
Automotive, Industrial, and Interface.
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