Quality Engineer

Job Description

Customer Quality Engineer

Full Time

Derby

An exciting opportunity has arisen for an Aftermarket Operations Customer Quality Engineer to join our team in Derby.

What you will be doing:

  In this role, you will lead Quality and Health, Safety and Environment within one of the regional Customer Operations Teams, to ensure conformity to internal processes and external regulations.  Customer focus is a key element of this role, with the  Customer Quality Engineer being the principle contact for both internal and external customers, providing coaching and support to the customer operations team on Quality process, investigations, customer feedback and regulatory guidance.

Responsibilities:

• Provide oversight and governance to ensure product integrity is in-line with regulatory, customer and Quality requirements (i.e. CAA/EASA Part 145, SABRe etc).
• Manage the reporting of region specific KPIs (investigations both SDF and CSAT, audit performance, NCR closure etc) to drive awareness of the customer experience and conformity to internal procedures.
• Triage and allocate  issues raised by our customer and internal teams to the correct business areas for investigation (SDF/CSAT/MARS/QNs).
• Train, coach and mentor investigators to improve the standard of Quality investigations.
• To promote an environment that encourages the right behaviour to establish a Zero Defect and Zero Harm culture.

Why Rolls-Royce?

Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Hybrid working is a way in which our people can balance their time between the office, home or another remote location.  It’s a locally managed and flexed informal discretionary arrangement.  As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Discover more on our GBS Service Portal about hybrid working.

Who we’re looking for:

Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do.  These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

• Familiar with Civil Aerospace processes and Civil Large Engine products.  Ability to work across cross-functional teams and influence quality outcomes.                                    
• Has a track record of delivering results in favourable and unfavourable circumstances.                                       
• Has experience in Quality and Safety performance management.                                      
• Can demonstrate good knowledge of regulatory bodies and their requirements and apply these to the Aftermarket Operations business.  A working knowledge of EASA Part 145 is favourable.                                         
• Experience in applying Problem Resolution and Lean Six Sigma tools (DMAIC/8D etc).

Join us & help Rolls-Royce to become a high-performing, competitive, resilient business.

Please be aware that the priority will be given to employees identified as being at high risk. 

The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Grade 7 – 10

This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.

It is advised that you inform your current manager of your application for this role. 

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

Grade: 7-10

Closing Date: Friday 18th April 2025

For further information please contact: George Waters

Recruiter: [email protected]

Job Category

Quality

Posting Date

04 Apr 2025; 00:04Posting End Date17 Apr 2025