Quality Engineer

We’re looking for a Quality Engineer to join our Segment Technology team at MBPS. In this role, you are expected to provide support for US business systems. The successful applicant must possess a good understanding of business process workflows, conducting functional testing support, handling defects, and performing root cause analysis in support of solutions of various US insurance applications. The role includes the ability to collaborate with product owners, business stakeholders, delivery leads, actual users from the business during the user acceptance testing phase, including an analytical skillset to visualize, articulate, and solve problems and make decisions that are sensible and based on available information. Sufficient knowledge of business process workflows is required to effectively lead, coordinate, implement and provide solutions for projects, initiatives, issue resolutions, with an end-to-end knowledge of business systems.

Position Responsibilities:

• Test design, test case development and test execution for assigned user stories working on a scrum agile squad/s and liaise with value stream key stakeholders, including product owners, delivery leads, business users, in providing resolution to reported defects, analyze business process workflows and support root cause analysis or participate in working session where applicable
• Maintain consistent processes and templates, documentation and audit requirements, and testing tools and strategies while engaging on and challenging requirements while designing and supporting test solutions based on technical knowledge of applications.
• Support a wide variety of systems from a quality engineering perspective, environment issues triage and resolution management while remaining current on industry quality engineering standards, technologies, approaches, and methodologies.
• Consistently apply the concept of continuous quality engineering and/or agile process improvement, Support user acceptance testing and if needed, provide extended hours support when required.

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, or a related field, or equivalent educational background
• 4 or more years of hands-on experience in software testing, including the development and maintenance of automated tests using frameworks and technologies (such as Selenium, TestNG, RestAssured, Appium, WebDriverIO, Xray for JIRA, Jenkins, TeamCity, and other testing frameworks and tools).
• Proven ability to identify opportunities for productivity and efficiency improvements, and a demonstrated capacity to adapt to change quickly and effectively.
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) - 3x a week onsite
• Amenable to work on a fixed night shift schedule (usual schedule - 8pm to 5am PHT or 9pm to 6am PH time)
• Minimum Skills to Hire/Must Haves:
  • Experience with Agile methodologies and tools such as JIRA and Confluence.
  • Track record of creating comprehensive test strategies, including the application of risk-based testing principles.
  • Excellent communication skills, (written and oral) including proficiency in facilitation and presentation. Strong capabilities in planning, organization, risk management, and problem-solving.
  • At least 2 years of strong Selenium and Java or relevant test automation experience

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].