Quality Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Performs advanced inspection and audits for Gas Compressor to track, analyze, and report on materials, processes, and products to ensure conformance to company's quality standards.

Responsibilities
•    Conducting measurement systems analysis; gathering, analyzing, and communicating non-conformance data.
•    Analyzing non-conformance data and maintaining quality system documentation.
•    Participating in and offering technical support to internal and external audits; following up on response of corrective action from audit.
•    Interacting with manufacturing team members to determine root cause of quality issues and ensuring that corrective and preventive action is implemented.
•    Analyzing statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product.
•    Recommending modifications to existing quality or production standards to achieve optimum quality.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level Extensive Experience: 
•    Interprets results of quantitative and statistical tools and explains results to others.
•    Communicates key benefits of a quality management process.
•    Conducts and directs quality reviews.
•    Develops expertise in quality assurance tools, techniques, and standards.
•    Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles.
•    Develops programs for motivating employees to meet or exceed quality goals.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Working Knowledge: 
•    Accurately gauges the impact and cost of errors, omissions, and oversights.
•    Utilizes specific approaches and tools for checking and cross-checking outputs.
•    Processes limited amounts of detailed information with good accuracy.
•    Learns from mistakes and applies lessons learned.
•    Develops and uses checklists to ensure that information goes out error-free.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge: 
•    Applies an assigned technique for critical thinking in a decision-making process.
•    Identifies, obtains, and organizes relevant data and ideas.
•    Participates in documenting data, ideas, players, stakeholders, and processes.
•    Recognizes, clarifies, and prioritizes concerns.
•    Assists in assessing risks, benefits and consideration of alternatives.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
Level Working Knowledge: 
•    Adjusts to new or changing assignments, processes, and people.
•    Demonstrates willingness to listen to other opinions.
•    Provides examples of shifting from task to task.
•    Identifies and considers alternative approaches to situations or problems.
•    Accepts new or radical ideas with an open mind; avoids snap reactions.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge: 
•    Identifies and documents specific problems and resolution alternatives.
•    Examines a specific problem and understands the perspective of each involved stakeholder.
•    Develops alternative techniques for assessing accuracy and relevance of information.
•    Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
•    Uses fact-finding techniques and diagnostic tools to identify problems.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge: 
•    Provides prompt and effective responses to client requests and interactions.
•    Monitors client satisfaction levels on a regular basis.
•    Alerts own team to problems in client satisfaction.
•    Differentiates the roles and responsibilities in a business relationship.
•    Works with clients to address critical issues and resolve major problems.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Level Working Knowledge: 
•    Provides input for Gantt or PERT charts or their equivalent to track project progress and status.
•    Under guidance, plans and estimates simple projects.
•    Assists in detailed project plans including cost, schedule, and resource requirements.
•    Obtains information from stakeholders during the planning stage of a project.
•    Produces standard project status reports.

Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.
Level Extensive Experience: 
•    Investigates a broad range of problems, determines causes, and finds resolutions.
•    Recommends candidates for root cause analysis in spite of chaotic organizational conditions.
•    Develops corrective action based on RCA results.
•    Uses RCA techniques such as Re-enactment, Comparative Re-enactment, Re-construction.
•    Guides others to recognize repeat situations even when they are distributed over time or happen to different people.
•    Works with a variety of RCA approaches such as safety-based, production-based, process-based, failure-based, and systems-based.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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