The Role
Performs quality investigations, root cause analysis, corrective and preventive actions, quality data trend analysis, COPQ monitoring, First Article Inspection management, design reviews, inspection process improvement, and validation of production process changes. Collaborates with engineering and suppliers to resolve technical and product quality issues while maintaining controlled quality documentation and continuous improvement processes.
Summary Generated by Built In
De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.
Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.
Job Summary:
The Quality Engineering Technologist analyzes the state of quality in a process line or enterprise and highlights the process / procedure used to achieve a higher level of quality.
Direct Accountabilities:
- Perform investigation related to corrective actions including root cause analysis of significant product quality problems.
- Liaise with Methods Engineering, Design Engineering and Supplier Quality Engineering to develop resolutions and implement root cause corrective actions to technical or quality problems.
- Perform Data analysis to detect trends on relevant quality metrics including NCR’s (non-conforming reports).
- Calculate and monitor COPQ (Cost of poor quality), present reports and investigate Root Cause of major contributors.
- Develop, implement, improve, and monitor First Article Inspection process using Net Inspect.
- Develop and maintain the process for QE design review, including design planning, verification, and validation.
- Develop, implement, and continually improve the inspection processes (applicable to the assigned area).
- Validate and approve major production process changes.
Indirect Accountabilities:
- Support preventive action to improve process and/or product quality in accordance with company's procedures.
- Review documents that affect product quality; participate in approval process on behalf of quality department.
- Support the implementation of proactive actions to reduce probability of errors that affect product quality.
- Support the implementation of best practices in production to reduce risk of errors that affect product quality.
- Maintain a system of continuous improvement in the areas of calibration and information management.
Education required:
- A minimum of 3 years relevant experience
- Bachelor's degree in engineering or post-secondary education in a related discipline OR acceptable combination of education and experience in the field of aeronautics or manufacturing high precision product.
- Experience employing quality engineering techniques/tools to isolate problems or understand production trends.
- Experience determining issue/casual analysis leading to implementing corrective actions.
- Experience working with an Enterprise resource planning (ERP) Database such as IFS or Visual Manufacturing/Quality.
- Excellent verbal and written communication skills and the ability to manage conflicts.
- Good organizational skills and ability to work independently with minimum of supervision and direction.
- Good problem-solving skills and techniques.
- Ability to read and understand technical drawings.
Assets
- Experience with Net Inspect or similar inspection software is a plus.
- Experience working as a QC inspector OR working closely with QC inspectors is a plus.
Competencies
- Excellent computer skills relating to creating, modifying, and processing controlled documents
- Proficient in MS Excel, Word, and PowerPoint
- Excellent verbal and written communication skills
- A positive and proactive attitude
- Strong team player
Why work at De Havilland?
De Havilland Canada is a Canadian-owned and operated aircraft manufacturer dedicated to providing rewarding opportunities in a diverse and welcoming workplace.
- Work with a team that makes a true difference in the world-making it possible for people to travel around the globe efficiently, comfortably and safely.
- We’ve manufactured over 5,600 aircraft including the most advanced turboprop in the air today. Our experience and expertise in constructing the highest performing aircraft in the industry is second to none.
- Our state-of-the-art manufacturing facilities are dynamic workplaces led by teams that support and encourage all employees.
- With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.
In addition to plenty of opportunities for career growth in a stimulating work environment, De Havilland Canada offers:
- Competitive wages
- Paid vacation
- Extended health benefits (medical, dental, vision, paramedical)
- Life insurance
- RRSP/DPSP Plan
- Employee and family assistance program
At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.
Skills Required
- Minimum 3 years of relevant experience
- Bachelor's degree in engineering or post-secondary education in a related discipline, or an acceptable combination of education and experience in aeronautics or high-precision manufacturing
- Experience using quality engineering techniques and tools to isolate problems or understand production trends
- Experience performing causal analysis and implementing corrective actions
- Experience with an enterprise resource planning database such as IFS or Visual Manufacturing/Quality
- Excellent verbal and written communication skills, including conflict-management ability
- Good organizational skills and ability to work independently with minimal supervision
- Good problem-solving skills and techniques
- Ability to read and understand technical drawings
- Experience with Net Inspect or similar inspection software
- Experience working as a quality control inspector or closely with quality control inspectors
- Excellent computer skills for creating, modifying, and processing controlled documents
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Positive and proactive attitude
- Strong team-player skills
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The Company
What We Do
De Havilland Aircraft of Canada is a Canadian aircraft manufacturer and global leader in turboprop and special-mission aircraft. Its portfolio includes the Dash 8, Twin Otter and Canadair 515, serving commercial and regional connectivity as well as aerial firefighting, search and rescue, medical evacuation, reconnaissance and surveillance. The company designs, manufactures, and supports aircraft that connect remote communities and carry passengers and cargo worldwide.
