The Quality Eng. will be responsible for managing customer complaints, improving product quality, and production processes. The role will interface directly with production engineering and customer service to implement solutions on the production line.
Responsibilities:
• Analysis of customer complaint and implantation of the outputs.
• Analysis of customer satisfaction surveys
• Identifying root causes of complaints and implement appropriate corrective/preventive actions.
• Ensuring and improving the quality of production processes in collaboration with production engineering.
• Writing quality specification procedures for products.
• Conducting internal quality audits on production lines.
Job Requirements:
• Bachelor’s degree in quality engineering or CQE from a familiar institution.
• Basic technical background in electronics and mechanics including technical understanding of drawings and procedures.
• At least three years of experience in quality assurance in a manufacturing plant.
• Experience in managing RCA using various methodologies (8D, 5Y, 3A).
• Experience working with customers.
• High-level proficiency in English.
• Willingness to learn and develop in the field of quality.
Come join our global, inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.
Skills Required
- Bachelor's degree in quality engineering or CQE
- Basic technical background in electronics and mechanics, including understanding technical drawings and procedures
- At least three years of experience in quality assurance in a manufacturing plant
- Experience managing root cause analysis using methodologies (8D, 5Y, 3A)
- Experience working with customers
- High-level proficiency in English
- Willingness to learn and develop in the field of quality
What We Do
Johnson Electric is a global manufacturer of motion products, control systems, flexible interconnects, electric motors, actuators, motion subsystems, and related electromechanical components. Established in Hong Kong, the company serves more than 1,500 customers across automotive, industrial, medical, smart metering, appliances, home automation, power tools, and other markets. Its operations span 20 countries and four continents, supporting applications that improve movement, control, and connectivity.
