Job Summary
A Quality Engineer II is responsible for investigating returned products and customer complaints to determine root cause, implement corrective and preventive actions, and ensure alignment with internal and external quality standards. This role combines hands-on failure analysis with broader quality engineering responsibilities, including supporting the Quality Management System (QMS), contributing to continuous improvement initiatives, and driving customer-focused quality outcomes. In addition, a Quality Engineer II may provide quality-related guidance during product development efforts and/or the establishment of quality systems. Success in this role includes but is not limited to identifying quality-related improvement opportunities for products and processes and ensuring adherence to internal and external quality standards. Quality Engineer II is the second level within the Quality Engineer career path.
Responsibilities
Failure Analysis (Core Responsibilities)
- Perform detailed failure analysis on returned products (RMAs) using established procedures and product specifications
- Conduct functional, electrical, and mechanical testing to replicate and validate customer-reported issues
- Identify root causes and document findings in formal failure analysis and 4D reports
- Enter and manage failure analysis data within enterprise systems (e.g., Salesforce or equivalent)
- Communicate results clearly to internal stakeholders and customers, including conclusions and recommended actions
- Collaborate with manufacturing, design engineering, and suppliers when advanced analysis is required
- Support prioritization and processing of RMAs based on business needs and customer impact
- Maintain complete and accurate documentation, including test data and supporting evidence
Quality Engineering & Continuous Improvement
- Develop and implement corrective and preventive actions based on failure analysis findings
- Establishes inspection criteria for machines, equipment, materials, components, and/or products.
- Assists with leading quality audits for processes and products.
- Prepares summaries and trend analysis of quality issues and provides recommendations for corrective and preventive action.
- Contributes to Phoenix Contact Quality Management System (QMS), documentation, record keeping, and compliance.
- Other duties as assigned by one’s Manager.
Qualifications
- Bachelor's degree in the field of Engineering, “Electrical, Industrial, etc.”
- 3 (+) years of relevant professional level work experience preferred.
- Experience with root cause analysis methodologies (5 Whys, Fishbone, 8D/4D)
- Experience with RMA processes or customer complaint investigation
- Demonstrated ability successfully using electrical inspection and test equipment.
- Knowledge of ISO 9001.
- Knowledge of Error Proofing and related techniques.
- Knowledge of Lean/Six Sigma.
- Certified Quality Engineer (CQE) certification preferred.
- Additional relevant certifications including, but not limited to: ISO 9001, CMMI, CQA, ESD, etc.
- Prior work experience in a manufacturing environment.
Essential Job Functions
- Able to lift at least 35 pounds.
- Able to use pallet jack with 300-pound load.
- Able to use portable staircase and climb to 12-foot heights.
- Able to carry 20 pound/ 3 cubic feet boxes up and down portable staircase.
- Able to push 4-wheeled cart with 100-pound load.
- Able to work 8 hours overtime a week, if required.
- Able to stand or sit continually for two hours without break.
- Able to use computer for two hours at a time without break.
- Good color vision.
- Must be able to speak, understand, and write in English.
- Willing to travel for training 1 – 2-day sessions a few times a year.
- Willing to travel to other Phoenix Contact sites once a year for training.
- Willing to travel to customers or suppliers a few times a year.
Perks & Benefits
Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!
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Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email [email protected].
Notice to Staffing Agencies, Placement Services, and Professional Recruiters:
Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.
Skills Required
- Bachelor's degree in Engineering (Electrical, Industrial, etc.)
- 3+ years relevant professional experience
- Experience with root cause analysis methodologies (5 Whys, Fishbone, 8D/4D)
- Experience with RMA processes or customer complaint investigation
- Demonstrated ability using electrical inspection and test equipment
- Knowledge of ISO 9001
- Knowledge of Error Proofing techniques
- Knowledge of Lean/Six Sigma
- Certified Quality Engineer (CQE) certification
- Additional relevant certifications (ISO 9001, CMMI, CQA, ESD, etc.)
- Prior work experience in a manufacturing environment
- Able to lift at least 35 pounds and carry 20 lb boxes up stairs
- Able to use pallet jack with 300-pound load and push 4-wheeled cart with 100-pound load
- Able to climb portable staircase to 12-foot heights
- Able to work 8 hours overtime per week if required
- Able to stand or sit continually for two hours and use computer for two hours at a time
- Good color vision
- Must be able to speak, understand, and write in English
- Willingness to travel for short training sessions and occasional customer/supplier visits
What We Do
Phoenix Contact is an independent, global market leader with headquarters in Blomberg, Germany. More than 20,000 enthusiastic people around the world develop, produce, and sell our creative solutions in connection technology, electronics, and automation. The "Phoenix terminals" and "Phoenix connectors" are known worldwide. We see our work as a contribution to designing a smart world. A global network in more than 100 countries guarantees the important proximity to our customers. Our innovative products and solutions are characterized by high quality. Users in many industrial fields – electric-mobility, mechanical engineering, wind energy, solar energy, building automation, cyber security, automotive – trust Phoenix Contact products. Here you will find important information and news about Industry 4.0 (Smart Factory, Internet of Things), building management, e-mobility, energy transfer and many other areas in which you will find Phoenix Contact products. The success of the company is primarily based on our employees’ performance. Become part of the team and shape the future with us. Find the right opportunity in our job offer and pursue your career at Phoenix Contact
