Quality Engineer (Customer / In-Process / Incoming)

Job Title: Quality Engineer (Customer / In-Process / Incoming)

Location: Shamshabad, Hyderabad
Company: Cyient DLM Limited
Industry: Electronics Manufacturing Services (EMS) / Aerospace / PCBA Manufacturing

Job Overview

The Quality Engineer will be responsible for strengthening customer quality, in-process quality, and incoming quality control within the manufacturing environment. The role focuses on reducing customer complaints and returns, improving first-pass yield (FPY) and rolled throughput yield (RTY), enhancing detection mechanisms, and ensuring compliance with customer and regulatory standards. The position requires close collaboration with cross-functional teams (CFT) to drive continuous improvement and ensure robust quality systems.

Key Responsibilities

1. Customer Quality Management

• Reduce customer complaints and returns through proactive quality improvements.
  
• Investigate customer issues and drive effective root cause analysis and corrective/preventive actions.
  
• Develop strategies to prevent issue escape from organization to customers.
  
• Ensure horizontal deployment of corrective actions across all projects and customers.
  
• Monitor RMA (Return Material Authorization) cases and ensure closure within defined TAT.
  
• Act as the interface between customers and internal teams for all quality-related concerns.
  
• Provide timely updates to customers on issue status and resolution progress.
  
• Align internal processes with customer requirements and expectations.
  
• Maintain customer complaint logs, reports, and performance metrics.
  
• Support new product introduction (NPI) to prevent quality issues.
  

2. In-Process Quality (IPQA)

• Monitor and improve FPY (First Pass Yield) and RTY (Rolled Throughput Yield) across projects.
  
• Identify and analyze top recurring issues; drive improvement actions with CFT.
  
• Map customer rejections with internal failures to identify gaps in detection.
  
• Lead GYAT (Go, See, Act, Teach) reviews and drive corrective actions.
  
• Monitor critical process parameters using SPC, Cp, and CpK analysis.
  
• Provide real-time support to IPQA teams on process observations and clarifications.
  
• Review and update Process FMEA (PFMEA) and control plans.
  
• Ensure closure of audit findings and periodic review of past audit actions.
  
• Apply structured problem-solving methodologies (8D, Lean Six Sigma, etc.).
  

3. Incoming Quality Control (IQC)

• Perform incoming inspection of PCB, electronic, and mechanical components.
  
• Ensure supplier quality compliance and address incoming quality issues.
  
• Handle SAP-based inspection records and documentation.
  
• Apply IPC standards (IPC-A-600) for PCB inspection and acceptance.
  
• Coordinate with suppliers and internal teams to resolve incoming defects.
  
• Drive improvements in supplier quality and incoming inspection processes.
  

4. Quality Systems & Compliance

• Develop and maintain quality documentation as per ISO standards.
  
• Support and coordinate internal and external ISO audits.
  
• Improve Quality Management System (QMS) based on audit findings.
  
• Ensure compliance with customer-specific and regulatory requirements.
  

5. Training & Continuous Improvement

• Train and mentor teams on quality standards and problem-solving tools.
  
• Promote awareness of quality expectations across production and support teams.
  
• Drive continuous improvement initiatives across customer, process, and supplier quality.
  

Qualifications

• Diploma / Bachelor’s Degree (BE) in Electronics & Communication (E&CE), Electrical & Electronics (EEE), or related field.
  
• 3–6 years of experience in EMS, Aerospace, or PCBA manufacturing environment.
  

Required Skills

• Strong knowledge of PCB, electronic components, and mechanical inspection.
  
• Experience in customer quality, IPQA, and incoming quality functions.
  
• Hands-on experience with SAP and quality documentation systems.
  
• Familiarity with IPC standards (IPC-A-600 preferred).
  
• Strong problem-solving skills (8D, Lean Six Sigma).
  
• Experience with quality tools: SPC, Cp/CpK, GRR, PFMEA.
  
• Good communication and stakeholder management skills.
  

Preferred Experience

• Experience in aerospace or high-reliability electronics manufacturing.
  
• Exposure to customer programs such as Heart Hero, MVCS, Safran, SLB (or similar projects).
  

Key Objectives / Success Metrics

• Reduction in customer complaints and returns
  
• Improvement in FPY and RTY
  
• Timely closure of RMAs and customer issues
  
• Reduction in process and incoming defects
  
• Audit compliance and QMS effectiveness
  

Benefits / Value Proposition

• Opportunity to work on high-reliability and aerospace-grade projects.
  
• Exposure to end-to-end quality functions (Customer, Process, Supplier).
  
• Strong career growth in quality engineering and customer-facing roles.