Quality Documentation Specialist

Reposted 24 Days Ago
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Gaithersburg, MD, USA
In-Office
Junior
Artificial Intelligence
The Role
The Quality Documentation Specialist supports departmental needs by ensuring document accuracy and adherence to quality standards while providing administrative assistance and customer service.
Summary Generated by Built In

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are looking for a person with strong interpersonal skills and positive work ethic to work in our administrative services team. This is an amazing opportunity to put your experience, attention to detail, and pride in producing the best results to work, while working with various members of our specialized department.

  • Administratively support a department, by meeting the needs of both internal and external clients. Services are provided in a manner that demonstrates the highest levels of quality, accountability, and teamwork.
  • Accurately and efficiently format, proof, finalize and distribute Firm documents, adhering to the established guidelines and quality control methodologies and standards.
  • Confirm completeness and accuracy of own work and check the work of others to confirm there are zero defects in order to minimize errors and redundancies.
  • Monitor, prioritize and process workflow in a timely manner which includes updating metrics and other relevant departmental production information
  • Understand and adhere to organizational and legal policies for quality, risk mitigation, confidentiality, and data privacy
  • Assist with other administrative duties, including but not limited to office administration, partner support and other practice support areas as needed

Requirements

  • 2+ years of administrative and/or customer service assistance experience
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail, and a commitment to quality
  • Proven ability to take initiative and responsibility for completing work within a team environment
  • Able to perceive and analyze problems, develop alternatives and implement resolutions
  • Basic knowledge of the Google Suite, Adobe
  • OT expected on rotational shift 

#LI-Hybrid 

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Skills Required

  • 2+ years of administrative and/or customer service assistance experience
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail, and a commitment to quality
  • Proven ability to take initiative and responsibility for completing work within a team environment
  • Able to perceive and analyze problems, develop alternatives and implement resolutions
  • Basic knowledge of the Google Suite
  • Basic knowledge of Adobe

Xometry Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xometry and has not been reviewed or approved by Xometry.

  • Healthcare Strength Core medical, dental, and vision coverage for employees and dependents is highlighted alongside mental‑health resources and an EAP. Feedback suggests many view the health plan as good or flexible, contributing positively to total rewards.
  • Retirement Support A 401(k) program and company‑paid life/STD/LTD are positioned as core financial protections. Feedback suggests retirement offerings are a consistent component of total compensation.
  • Leave & Time Off Breadth Flexible time off, paid holidays, volunteer time, and hybrid/remote options expand the time‑away and flexibility toolkit. Feedback suggests this breadth adds meaningful non‑cash value for many roles.

Xometry Insights

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The Company
Bethesda, MD
381 Employees
Year Founded: 2013

What We Do

Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. With its proprietary technology, Xometry creates a marketplace that enables designers and engineers to rapidly source high-quality on-demand manufactured parts and assemblies. Xometry's innovative platform also empowers sellers of manufacturing services across the nation to grow their businesses. Xometry’s buyers range from self-funded startups to Fortune 100 companies.

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