ROLE SUMMARY
The Quality Development (QDT) Specialist is responsible for ensuring that our valuation products and services meet specific quality standards. This role involves developing, implementing, and maintaining quality assurance processes while leveraging appraisal expertise to enhance valuation services, support appraisers, and improve overall organizational performance.
COMPANY INFORMATION
True Footage is a real estate valuation company reinventing how the world values, buys, and sells homes. Our services and software solutions focus on delivering high-quality and accurate results for appraisers, lenders, and consumers.
ROLE DESCRIPTION
- Conduct appraisal quality audits to ensure compliance with internal and industry standards
- Analyze revision data, identify trends, and develop actionable strategies to optimize results
- Provide data-driven insights to Appraiser Leadership through weekly, monthly, and quarterly reports
- Coach and mentor appraisers to minimize revisions and meet the company's Service Level Agreements (SLAs)
- Maintain and enhance quality control workflows to support internal teams and client needs
- Update and refine True Footage Templates and Quicklists to standardize best practices
- Develop evaluation criteria and frameworks to assess appraisers’ understanding of valuation principles and quality assurance best practices
YOU BRING
- Must be a certified appraiser with a minimum of five years of experience
- Skilled at identifying potential issues and areas for improvement in appraisal reports
- Proficient in analyzing reports to recognize market trends, adjustments, and anomalies that may impact quality
- Adept at diagnosing issues and implementing effective, practical solutions
- Clear and effective in conveying quality standards, delivering feedback, and collaborating with team members to drive improvements
- Strong ability to motivate, guide, and support team members in achieving quality goals
- Deep understanding of appraisal-specific quality standards, regulations, and best practices to ensure compliance
- Experienced in designing and implementing methodologies to enhance quality and efficiency
- Flexible and capable of adjusting to changing priorities, circumstances, and requirements while maintaining quality objectives
- Dedicated to delivering high-quality results that exceed client expectations
- Committed to upholding fairness, integrity, and the highest ethical standards
EEO STATEMENT
True Footage is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, gender, gender expression, age, national origin, ancestry, disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Skills Required
- Certified appraiser with a minimum of five years of experience
- Experience conducting appraisal quality audits to ensure compliance with standards
- Ability to analyze revision data, identify trends, and develop actionable strategies
- Experience providing data-driven insights and regular reporting to leadership
- Experience coaching and mentoring appraisers to reduce revisions and meet SLAs
- Experience maintaining and enhancing quality control workflows
- Experience updating and standardizing templates and quicklists
- Ability to design evaluation criteria and frameworks for assessing appraisal understanding
- Strong communication skills for delivering feedback and collaborating with teams
- Deep understanding of appraisal-specific quality standards, regulations, and best practices
What We Do
True Footage is a real estate valuation company growing across the country and providing people with the opportunity to work with the most experienced and fun appraisers across the country. Our people are business owners, investors, appraisers and passionate about community and will help you grow your business and career no matter what stage you are at. We love people from all types of backgrounds and communities and are passionate about expanding the use of technology and data and teaching people to win BIG in the post-covid world. We live by our five core values: better together, action is our first instinct, continuous improvement, lead the way and unleash greatness. We are always looking to add hungry, ambitious, kind and curious people to our growing TF Family. We are on a mission to deliver a better path to homeownership for Americans all around the country.
