Job Description:
Job Objectives
Promotes Quality in all the products and services provided to customers by Airbus Customer Services in Asia Pacific by ensuring regional quality KPI management and leading within Asia Pacific region in service quality investigation feedback in co-ordination with Airbus Quality Program.
Job Responsibilities
- Conduct investigation of customer issues and more specifically quality related problems with Airbus product, support or services. Leading the communication with SC and customer as interface ensuring feedback loop with customer is closed.
Ensure that quality KPI’s required for Airbus Services Asia Pacific (ASAP) are delivered via applicable monitors, tracking and reporting
Create and manage (as required by SC3 and APQ) quality reports for ASAP customers providing summary reports on key quality issues with relevant containment and preventative actions
Support Head of Quality Customer Services (APQ) in terms of representation of QC, dealing with Aviation Authorities, Customers and other certifying bodies to ensure compliance with regulations, certifications and approvals.
Promote the awareness of quality within ASAP personnel and contribute to coaching and training to ensure the correct quality skills and competences and are motivated to build quality throughout each process.
Ensure the quality of local process operations in ASAP are in line with Airbus QMS.
Support business units of ASAP in terms of continuous improvement through application of quality tools and methods including Practical Problem Solving (PPS).
Contributes to a positive work environment, fostering good relationship with Q & S stakeholders
Job Requirements
Bachelor Degree or above - in quality or engineering background. Alternatively Licensed Aircraft Engineer
Minimum 3 years working experience in quality or minimum 7 years working experience in aviation
Knowledge of Quality tools (PPS, APQP, FMEA, etc.)
Good English level both on speaking and writing
Good communication and presentation skill, good ability to work independently
Sensitive to cultural diversity
Excellent Microsoft office skills
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Singapore Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Quality AssuranceBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Bachelor Degree in quality or engineering
- Licensed Aircraft Engineer (alternative to degree)
- Minimum 3 years experience in quality or minimum 7 years experience in aviation
- Knowledge of quality tools (Practical Problem Solving (PPS), APQP, FMEA)
- Good English spoken and written
- Good communication and presentation skills
- Ability to work independently
- Sensitivity to cultural diversity
- Excellent Microsoft Office skills
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
-
Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
-
Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
-
Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
.jpeg)
