Job Summary
Summary:
The Quality Coordinator is responsible for driving measurable improvement in patient outcomes by advancing CHS’s commitment to exceptional, patient-centered care. This role partners with market leaders, providers, and care teams to ensure high performance across quality programs by proactively identifying and closing gaps in care, optimizing workflows, and aligning daily operations with organizational priorities. This position requires adaptability, ownership, and a results-driven mindset to support evolving priorities across payers, populations, and performance measures. The Quality Coordinator plays a critical role in ensuring that every patient receives the right care, at the right time, every time.
Essential Duties and Responsibilities:
● Drive Gap Closure & Quality Performance
● Operationalize CHS Quality Strategy
● Partner with Practices to Improve Outcomes
● Optimize Workflows & Access to Care
● Data-Driven Performance Management
● Adapt to Evolving Priorities
● Champion CHS Values in Action
Key Behavioral Expectation:
Success in this role is defined by outcomes, not task completion. Quality Coordinators are expected to follow leadership direction while taking initiative, solving problems, and leveraging all available resources to close gaps in care and achieve performance goals.
Qualifications:
Required Education: Certification, Licensure, or Degree in healthcare, business, or related field
Preferred Education: Associate degree or equivalent
Required Experience:
-Demonstrated ability to take ownership of outcomes and results
-Experience managing multiple priorities with accountability for performance
-Proven ability to problem-solve, take initiative, and execute without
constant direction
Preferred Experience:
-Experience in a healthcare setting, preferably in a physician practice or clinic environment
-Experience working directly with providers and care teams to improve
performance, workflows, or patient outcomes
-Exposure to value-based care, quality programs (e.g., HEDIS/Stars), or
population health initiatives
Required License/Registration/Certification: Clinical certification (e.g., CMA, LPN, RN) or equivalent healthcare training is preferred and may enhance effectiveness in the role
Preferred License/Registration/Certification: CMA, LPN or RN
Computer Skills Required: Proficient in standard business and productivity tools, including Google
Workspace and Microsoft Office Suite
Ability to effectively navigate EMR systems (e.g., Athena) and workforce
management platforms
Working Conditions:
Must meet requirements for CHS remote work agreement, including reliable high-speed internet and a suitable work environment. Role requires frequent use of computer systems, including extended periods of sitting, speaking, hearing, and repetitive hand movements.
Skills Required
- Certification, licensure, or degree in healthcare, business, or related field
- Associate degree or equivalent
- Demonstrated ability to take ownership of outcomes and results
- Experience managing multiple priorities with accountability for performance
- Proven problem-solving, initiative, and ability to execute without constant direction
- Experience in a healthcare setting, preferably in a physician practice or clinic environment
- Experience working directly with providers and care teams to improve performance, workflows, or patient outcomes
- Exposure to value-based care, quality programs (e.g., HEDIS/Stars), or population health initiatives
- Clinical certification (e.g., CMA, LPN, RN) or equivalent healthcare training
- Proficiency in standard business/productivity tools (Google Workspace, Microsoft Office)
- Ability to navigate EMR systems (e.g., Athena) and workforce management platforms
