In Harrods Fine Watches, precision is everything. Our clients expect every timepiece to be flawless and that means quality control at the highest possible standard.
Reporting to the Oyster Team Manager, the Quality Control Associate will play an essential role in our brand-new, state-of-the-art Service Centre, ensuring every watch leaving the workshop meets the exacting standards of both Rolex and Harrods.
About the Role
As part of the Quality Control team, you’ll be responsible for inspecting the final stages of the service journey to guarantee perfection in both performance and appearance. This is a hands-on role that requires technical skill, a meticulous eye for detail, and a commitment to delivering excellence for our discerning clientele.
In addition to this, you will be responsible for the following:
- Performing final quality control on all watches, including cases, bracelets, and internal movements
- Checking and validating timing tests before sign-off
- Ensuring all work meets Rolex service standards for quality, lead time, and cost
- Carrying out Rolex “Quick Service” tasks such as bracelet, strap, and link adjustments
- Training new starters within the wider department to uphold consistent standards
- Providing administrative support to the workshop team
- Following all relevant Harrods and Rolex policies and procedures
This role is fully on site, working 5 out of the 7 days a week.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will be self-motivated, well-organised, and collaborative, with a focus on accuracy and technical excellence. A passion for fine watchmaking and a commitment to quality are essential, as is the ability to work as part of a team in a fast-paced, high-standards environment.
You will also:
- Have Level 20 Rolex Accreditation (desirable) and basic mechanical watch movement knowledge
- Understand luxury customer expectations and requirements
- Possess strong problem-solving skills and the ability to concentrate on detailed tasks
- Be proficient in Microsoft Excel and Word
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Watchmaking & Workshop (Yana Nikodimova)Skills Required
- Basic mechanical watch movement knowledge
- Understanding of luxury customer expectations and requirements
- Strong problem-solving skills
- Ability to concentrate on detailed tasks
- Proficiency in Microsoft Excel and Word
- Level 20 Rolex Accreditation
- Passion for fine watchmaking
- Commitment to quality and technical excellence
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
