Join Personalizationmall.com, the world's leading manufacturer and retailer of personalized gifts, and embark on a rewarding journey where your efforts and dedication are celebrated! As a valued member of our team, you'll be part of an innovative company that thrives on bringing smiles and joy to people's lives through unique, personalized, one-of-a-kind gifts. At Personalizationmall.com, you'll have the opportunity to contribute to a dynamic and fast-paced industry, in an inclusive work environment, working with other passionate individuals like yourself.
1st Shift: 8:00am - 4:30pm
Peak schedule varies
ESSENTIAL DUTIES
- Monitor the quality standards via inspection of our manufactured product making sure it meets our customer expectations.
- Approving acceptable items or enter defect details for replacement.
- Operate the quality control desk receiving quality questions or concerns, routing these issues to Operations Management and other support teams for resolution.
- Collecting data for cost, merchandising, planning etc.
- Avoid waste and help create better efficiencies in the given areas.
- Assisting the Quality Control Analysist complete their daily duties.
- Cross training when require in the production floor
RESPONSIBILITIES
- Inspect and report quality issues.
- Approve items that meet the quality standards expected by our customer.
- Enter defect information into the quality monitoring system.
- Perform all duties of the quality assurance personnel.
- Diagnose problems and contact appropriate teams for support.
- At peak times we operate 24/7 operation; the proper candidate must be willing to work on either shift to provide this coverage.
- Communicate with the support teams needed to solve issues within a timely manner.
- Communicate with the Operations team about all aspects or problems in the area.
- Read, write and reply to all business emails and other forms of communication in English.
- Perform additional as required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- High School Diploma required.
- Must read and speak English (Spanish is helpful)
- Must be comfortable working with a computer.
- Must be able to stand/walk for up to 10 hours.
- Must be able to push/pull carts and totes up to 25lbs.
- Strong communication Skills
- Analytical skills
- Planning and problem solving
- Patience
- Dependability
- Teamwork
The expected hourly pay range for this position is $17.50 per hour. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.
Skills Required
- Strong attention to detail and commitment to product quality
- Strong analytical and problem-solving skills
- Ability to identify patterns, investigate root causes, and recommend practical solutions
- Ability to multitask, prioritize, and manage multiple quality issues simultaneously
- Strong verbal and written communication skills
- Ability to collaborate effectively across multiple departments and levels of the organization
- Ability to make sound quality decisions when products do not fully meet established standards
- Comfortable working with data, reports, and quality tracking systems
- Ability to train and provide guidance to team members
- Experience in production, quality control, manufacturing, or a related environment
- Familiarity with production systems and data tracking tools
What We Do
1-800-FLOWERS.COM. Inc. is a leading provider of gifts for all celebratory occasions and our mission is to deliver smiles. The 1-800-FLOWERS.COM, Inc. family of brands includes everyday gifting and sharing products from 1-800-Flowers.com®, PersonalizationMall.com®, 1-800-Baskets.com®, Cheryl's Cookies®, Shari's Berries®, FruitBouquets.com®, Harry & David®, Moose Munch®, The Popcorn Factory®, Wolferman's Bakery℠, and Simply Chocolate®. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.
