Jobs at 1-800-FLOWERS.COM, INC.

Designs, administers, and supports an enterprise contact center ecosystem spanning Dynamics 365, telephony, IVR, Power Platform, Dataverse, Microsoft Fabric, and Azure integrations. Responsibilities include engineering call flows, SIP/SBC connectivity, APIs, monitoring, data pipelines, reporting, security, cost administration, deployment, troubleshooting, documentation, and production support. The role collaborates with telecommunications, customer service, security, application, data, and vendor teams to deliver reliable customer routing and agent experiences.

The HR Business Partner supports employees and leaders across high-volume operations and corporate functions. Responsibilities include employee relations, investigations, engagement initiatives, compliance, performance management, learning and development, workforce planning, seasonal recruiting partnerships, onboarding, offboarding, and HRIS data integrity. The role also advises managers, supports employment-law compliance, coordinates workplace incident processes, and develops positive employee experiences across multiple brands and locations.

Supports digital product roadmaps and marketing technology enhancements focused on customer engagement, gifting, loyalty, and retention. Translates business needs into requirements, user stories, and acceptance criteria; coordinates Agile delivery, testing, releases, and documentation; and collaborates with Marketing, CRM, Engineering, UX/UI, Analytics, and Technology teams. Monitors performance metrics, supports experimentation, and recommends data-informed improvements to digital customer journeys and personalized experiences.

Creates standard and specialty floral arrangements, bouquets, wreaths, dish gardens, and terrariums according to customer orders and company quality standards. Responsibilities include cutting and arranging flowers, following recipes and specifications, completing production records, meeting production targets, maintaining plants, supporting other departments, and assisting during peak holiday periods. Requires creativity, attention to detail, reliable attendance, standing throughout shifts, and lifting up to 25 pounds.

Leads enterprise performance marketing strategy across multiple consumer brands and digital channels. Owns profitable customer acquisition, retention, revenue growth, marketing efficiency, budget allocation, measurement, forecasting, attribution, experimentation, and executive reporting. Partners cross-functionally with e-commerce, CRM, brand, product, creative, merchandising, finance, and analytics teams while managing agencies, vendors, and channel leaders. Builds integrated full-funnel programs and develops high-performing marketing teams.

Partners with supply chain leaders across manufacturing, procurement, transportation, and distribution to deliver financial analysis and actionable insights. Responsibilities include financial modeling, product costing, inventory and margin analysis, forecasting, budgeting, variance analysis, KPI reporting, working capital optimization, and process improvement. Supports close activities, strategic initiatives, executive reviews, and automation while identifying opportunities to reduce costs, improve inventory turns, and strengthen supply chain performance.

Evaluates customer interactions across voice, chat, messaging, and digital channels using AI-assisted and manual methods. Administers AI quality evaluation and survey platforms, validates scoring and survey logic, analyzes Voice of the Customer trends, develops dashboards and executive reports, leads calibration sessions, supports PCI reviews and governance, and recommends coaching and continuous improvements. Partners with Operations, Product, Technology, vendors, and leadership to improve customer experience quality and reporting.

Supports the full product lifecycle for plants and preserved gifts, from ideation through commercialization and launch. Manages assortment line lists, product specifications, packaging, samples, vendors, photography, creative turnover, gross margin calculations, product data, and launch readiness. Coordinates cross-functional teams and resolves development, quality, packaging, and commercialization issues while maintaining accurate documentation and sample-room organization.

Acquire and onboard new enterprise business for a self-service gifting platform. Own the full B2B sales cycle, from outbound prospecting and discovery through solution development, negotiation, closing, and onboarding coordination. Build self-generated pipelines, engage executive stakeholders, navigate complex procurement processes, present business cases, maintain Salesforce data, and achieve revenue goals. Travel approximately 20–25% for customer meetings, conferences, networking, and business development.

Leads enterprise customer journey, audience strategy, lifecycle marketing, and voice-of-customer initiatives across paid and owned channels. Develops segmentation, personas, journey frameworks, and lifecycle models using behavioral data and analytics. Oversees audience governance, cross-channel planning, marketing capabilities, agency relationships, and customer experience optimization. Partners with Marketing, Product, CRM, Analytics, and Technology teams while managing a multidisciplinary team and building scalable processes for experimentation, personalization, retention, loyalty, and growth.

Leads architecture, configuration, integration, deployment, and support for Oracle Cloud WMS (LogFire) across multiple fulfillment centers. Designs warehouse workflows, interfaces with ERP, OMS, TMS, MHE, and eCommerce systems, troubleshoots production issues, optimizes performance, supports testing and cutovers, and provides training and mentorship.

Provides administrative and operational support for inbound receiving, including processing documentation, managing driver arrivals, coordinating unloading and trailer schedules, receiving materials in WMS and ERP systems, staging products, maintaining inventory accuracy, and supporting distribution flow. Performs basic equipment upkeep, housekeeping, and cross-functional communication in a fast-paced warehouse environment.

The Assistant Controller manages general ledger accounting operations and supervises the GL Accounting team. Responsibilities include month-end close, GAAP-compliant journal entries, revenue recognition under ASC 606, AR/AP, inventory and cost accounting, reconciliations, variance analysis, SOX controls, audit support, marketing expense accruals, technical accounting research, and executive reporting. The role also partners with business leaders, supports finance managers, and leads special projects.

Designs and owns analytics-ready datasets, semantic views, ELT pipelines, and standardized metrics in Snowflake. Partners with business, analytics, and engineering teams to enable self-service BI, maintain data quality and documentation, and support forecasting, machine learning, and generative AI initiatives. Provides senior guidance on data modeling, analytics engineering practices, and scalable data product design.

Owns revenue performance for Email and SMS CRM campaigns, managing activation workflows, targeting, personalization, reporting, governance, and continuous optimization. Partners with CRM Strategy, Operations, Analytics, Creative, Loyalty, and Brand teams to ensure timely, accurate launches and improve performance through testing, measurement, and repeatable playbooks.

Manage paid search, shopping, marketplace, and comparison-shopping campaigns to drive customer acquisition and retention. Lead strategy, optimization, spend reconciliation, and coordination with creative, finance, legal, merchandising, account managers, and agency partners. Manage Amazon and Walmart paid programs while using major advertising platforms and analytics tools to execute and evaluate campaigns.

Serve as HR generalist partner for Central Ohio operations and corporate functions: handle employee relations, compliance, performance management, learning and development, workforce planning, onboarding/offboarding, HRIS data integrity, and support talent acquisition and engagement initiatives.

Lead the architectural design of OMS solutions, ensure alignment with enterprise standards, provide technical leadership during implementations, and collaborate with stakeholders for optimal solutions.

Own strategy, execution, optimization, and measurement of paid search and shopping campaigns across Google Ads and Microsoft Advertising. Manage budgets, bidding strategies, testing roadmaps, and analytics; partner with cross-functional teams to improve attribution and tracking; leverage AI, automation, and scripts to scale performance and present insights to leadership.

The Technical Lead Engineer will architect and implement Oracle Cloud WMS solutions, collaborate with teams, support automations, and mentor junior members.