Jobs at 1-800-FLOWERS.COM, INC.

Creates standard and specialty floral arrangements, bouquets, wreaths, dish gardens, and terrariums according to customer orders and company quality standards. Responsibilities include cutting and arranging flowers, following recipes and specifications, completing production records, meeting production targets, maintaining plants, supporting other departments, and assisting during peak holiday periods. Requires creativity, attention to detail, reliable attendance, standing throughout shifts, and lifting up to 25 pounds.

Leads enterprise performance marketing strategy across multiple consumer brands and digital channels. Owns profitable customer acquisition, retention, revenue growth, marketing efficiency, budget allocation, measurement, forecasting, attribution, experimentation, and executive reporting. Partners cross-functionally with e-commerce, CRM, brand, product, creative, merchandising, finance, and analytics teams while managing agencies, vendors, and channel leaders. Builds integrated full-funnel programs and develops high-performing marketing teams.

Partners with supply chain leaders across manufacturing, procurement, transportation, and distribution to deliver financial analysis and actionable insights. Responsibilities include financial modeling, product costing, inventory and margin analysis, forecasting, budgeting, variance analysis, KPI reporting, working capital optimization, and process improvement. Supports close activities, strategic initiatives, executive reviews, and automation while identifying opportunities to reduce costs, improve inventory turns, and strengthen supply chain performance.

Evaluates customer interactions across voice, chat, messaging, and digital channels using AI-assisted and manual methods. Administers AI quality evaluation and survey platforms, validates scoring and survey logic, analyzes Voice of the Customer trends, develops dashboards and executive reports, leads calibration sessions, supports PCI reviews and governance, and recommends coaching and continuous improvements. Partners with Operations, Product, Technology, vendors, and leadership to improve customer experience quality and reporting.

Supports the full product lifecycle for plants and preserved gifts, from ideation through commercialization and launch. Manages assortment line lists, product specifications, packaging, samples, vendors, photography, creative turnover, gross margin calculations, product data, and launch readiness. Coordinates cross-functional teams and resolves development, quality, packaging, and commercialization issues while maintaining accurate documentation and sample-room organization.

Acquire and onboard new enterprise business for a self-service gifting platform. Own the full B2B sales cycle, from outbound prospecting and discovery through solution development, negotiation, closing, and onboarding coordination. Build self-generated pipelines, engage executive stakeholders, navigate complex procurement processes, present business cases, maintain Salesforce data, and achieve revenue goals. Travel approximately 20–25% for customer meetings, conferences, networking, and business development.

Leads enterprise customer journey, audience strategy, lifecycle marketing, and voice-of-customer initiatives across paid and owned channels. Develops segmentation, personas, journey frameworks, and lifecycle models using behavioral data and analytics. Oversees audience governance, cross-channel planning, marketing capabilities, agency relationships, and customer experience optimization. Partners with Marketing, Product, CRM, Analytics, and Technology teams while managing a multidisciplinary team and building scalable processes for experimentation, personalization, retention, loyalty, and growth.

Leads architecture, configuration, integration, deployment, and support for Oracle Cloud WMS (LogFire) across multiple fulfillment centers. Designs warehouse workflows, interfaces with ERP, OMS, TMS, MHE, and eCommerce systems, troubleshoots production issues, optimizes performance, supports testing and cutovers, and provides training and mentorship.

Provides administrative and operational support for inbound receiving, including processing documentation, managing driver arrivals, coordinating unloading and trailer schedules, receiving materials in WMS and ERP systems, staging products, maintaining inventory accuracy, and supporting distribution flow. Performs basic equipment upkeep, housekeeping, and cross-functional communication in a fast-paced warehouse environment.

Analyzes customer feedback, operational metrics, behavioral data, and Voice of Customer information to identify experience trends, pain points, and improvement opportunities. Develops dashboards, reports, surveys, and recommendations; documents metrics and data requirements; validates reporting solutions; investigates data quality issues; and supports the transition to scalable, self-service analytics. Partners with Customer Care leaders and cross-functional teams to translate quantitative and qualitative findings into actionable business decisions.

Analyze Customer Care performance, trends, KPIs, and data quality; gather reporting requirements; define metrics and business rules; validate data solutions; develop dashboards and visualizations; and translate findings into actionable recommendations. The role partners with business leaders and technical teams to modernize legacy reporting, improve scalability, ensure data accuracy, and enable self-service analytics.

The Assistant Controller manages general ledger accounting operations and supervises the GL Accounting team. Responsibilities include month-end close, GAAP-compliant journal entries, revenue recognition under ASC 606, AR/AP, inventory and cost accounting, reconciliations, variance analysis, SOX controls, audit support, marketing expense accruals, technical accounting research, and executive reporting. The role also partners with business leaders, supports finance managers, and leads special projects.

Designs and owns analytics-ready datasets, semantic views, ELT pipelines, and standardized metrics in Snowflake. Partners with business, analytics, and engineering teams to enable self-service BI, maintain data quality and documentation, and support forecasting, machine learning, and generative AI initiatives. Provides senior guidance on data modeling, analytics engineering practices, and scalable data product design.

Leads complex, cross-functional enterprise initiatives from planning through delivery. Develops project plans, timelines, milestones, and dependencies; manages risks, resources, and roadblocks; facilitates stakeholder alignment and decision-making; and communicates status to senior leadership. The role also supports PMO governance, reporting, templates, process improvement, change management, and consistent project-management practices across business and technical teams.

Provides customer service, order entry, issue resolution, returns coordination, payment processing, collections, and accounts receivable support. Manages customer accounts, follows up on overdue invoices, documents collection activity, resolves payment discrepancies, and maintains accurate account records. The role also supports freight coordination, showroom activities, file maintenance, and front desk coverage during busy periods.

Owns revenue performance for Email and SMS CRM campaigns, managing activation workflows, targeting, personalization, reporting, governance, and continuous optimization. Partners with CRM Strategy, Operations, Analytics, Creative, Loyalty, and Brand teams to ensure timely, accurate launches and improve performance through testing, measurement, and repeatable playbooks.

Manage paid search, shopping, marketplace, and comparison-shopping campaigns to drive customer acquisition and retention. Lead strategy, optimization, spend reconciliation, and coordination with creative, finance, legal, merchandising, account managers, and agency partners. Manage Amazon and Walmart paid programs while using major advertising platforms and analytics tools to execute and evaluate campaigns.

Serve as HR generalist partner for Central Ohio operations and corporate functions: handle employee relations, compliance, performance management, learning and development, workforce planning, onboarding/offboarding, HRIS data integrity, and support talent acquisition and engagement initiatives.

Lead the architectural design of OMS solutions, ensure alignment with enterprise standards, provide technical leadership during implementations, and collaborate with stakeholders for optimal solutions.

Lead marketplace strategy and P&L across Amazon, Walmart, TikTok Shop and other platforms. Drive assortment, pricing, advertising, and operations to grow profitable revenue. Build and develop a high-performing marketplace organization, partner cross-functionally, launch new channels, and improve marketplace technology, reporting, and scalability.