Jobs at 1-800-FLOWERS.COM, INC.

Leads environmental, health, safety, and security programs across operational facilities. Responsibilities include regulatory compliance, safety training, incident investigations, risk assessments, environmental programs, security operations, emergency preparedness, budgeting, performance metrics, corrective actions, and supervision of EHSS personnel. The role partners with operations, HR, maintenance, engineering, regulators, contractors, and emergency agencies to reduce risk and maintain compliant, safe, and secure work environments.

Analyzes customer feedback, operational metrics, behavioral data, and Voice of Customer information to identify experience trends, pain points, and improvement opportunities. Develops dashboards, reports, surveys, and recommendations; documents metrics and data requirements; validates reporting solutions; investigates data quality issues; and supports the transition to scalable, self-service analytics. Partners with Customer Care leaders and cross-functional teams to translate quantitative and qualitative findings into actionable business decisions.

Supports enterprise B2B sales and business development by researching prospects, qualifying and routing leads, maintaining customer and order data, coordinating email and SmartGift campaigns, preparing reports, supporting account setup, resolving routine issues, and ensuring timely sales-team follow-through.

Supports the department supervisor in managing daily production warehouse operations. Monitors workflow, order backlogs, productivity, staffing, quality, and safety; distributes materials; trains and guides production staff; operates and maintains department equipment; troubleshoots basic equipment issues; and recommends efficiency improvements while promoting a clean, safe, and positive work environment.

Analyze Customer Care performance, trends, KPIs, and data quality; gather reporting requirements; define metrics and business rules; validate data solutions; develop dashboards and visualizations; and translate findings into actionable recommendations. The role partners with business leaders and technical teams to modernize legacy reporting, improve scalability, ensure data accuracy, and enable self-service analytics.

The Assistant Controller manages general ledger accounting operations and supervises the GL Accounting team. Responsibilities include month-end close, GAAP-compliant journal entries, revenue recognition under ASC 606, AR/AP, inventory and cost accounting, reconciliations, variance analysis, SOX controls, audit support, marketing expense accruals, technical accounting research, and executive reporting. The role also partners with business leaders, supports finance managers, and leads special projects.

Designs and owns analytics-ready datasets, semantic views, ELT pipelines, and standardized metrics in Snowflake. Partners with business, analytics, and engineering teams to enable self-service BI, maintain data quality and documentation, and support forecasting, machine learning, and generative AI initiatives. Provides senior guidance on data modeling, analytics engineering practices, and scalable data product design.

Manages accounts receivable, billing, cash application, credit memos, collections support, reconciliations, and payment discrepancy resolution. Performs month-end and quarter-end close activities, journal entries, balance sheet reconciliations, GAAP-compliant transaction processing, reporting, and ad hoc analysis. Collaborates with accounting and cross-functional teams on process improvements, system enhancements, and finance initiatives.

Supports facility operations by processing orders, meeting deadlines, communicating with drivers and the Telecenter, monitoring delivery confirmations, and assisting with delivery routing. Completes reports, answers calls, receives vendor deliveries, and helps maintain accurate, timely order fulfillment. The role requires weekend and holiday flexibility, extended standing, lifting up to 50 pounds, and working in varied temperatures. Additional support may include inventory and floral design.

Leads complex, cross-functional enterprise initiatives from planning through delivery. Develops project plans, timelines, milestones, and dependencies; manages risks, resources, and roadblocks; facilitates stakeholder alignment and decision-making; and communicates status to senior leadership. The role also supports PMO governance, reporting, templates, process improvement, change management, and consistent project-management practices across business and technical teams.

Provides administrative and operational support to sales representatives by processing orders, maintaining accurate customer and opportunity records, coordinating customer inquiries and follow-ups, assisting with onboarding and account documentation, and communicating order updates. The role requires strong organization, attention to detail, Microsoft Office proficiency, CRM or ERP familiarity, effective communication, prioritization, and cross-functional coordination with sales, service, and operations teams.

Provides face-to-face customer service in a Cheryl’s Cookies retail store. Responsibilities include greeting customers, explaining products, guiding purchases, taking in-person and phone orders, using suggestive selling, handling cash, resolving customer issues, and leading store operations when managers are absent. The role requires reliable attendance, transportation, physical stamina, adaptability, and the ability to work independently and support teammates.

Manage loyalty program operations, launches, testing, documentation, product releases, and cross-functional coordination across CRM, Product, Martech, Marketing, and Analytics teams. Oversee the Celebrations Passport program, member communications, engagement, and incrementality. Maintain loyalty dashboards, monitor wallet usage and redemption trends, provide KPI reporting and insights, and track experiment performance. Support customer lifecycle marketing, segmentation, retention initiatives, and UAT testing.

Provides customer service, order entry, issue resolution, returns coordination, payment processing, collections, and accounts receivable support. Manages customer accounts, follows up on overdue invoices, documents collection activity, resolves payment discrepancies, and maintains accurate account records. The role also supports freight coordination, showroom activities, file maintenance, and front desk coverage during busy periods.

The Scrum Master - Level II will guide Agile teams in delivering high-quality solutions, facilitate Agile ceremonies, optimize team performance, and enhance collaboration among product and technical stakeholders.

Owns revenue performance for Email and SMS CRM campaigns, managing activation workflows, targeting, personalization, reporting, governance, and continuous optimization. Partners with CRM Strategy, Operations, Analytics, Creative, Loyalty, and Brand teams to ensure timely, accurate launches and improve performance through testing, measurement, and repeatable playbooks.

Supports and improves enterprise hybrid cloud and infrastructure platforms spanning Azure, IBM Power/AIX, RHEL, storage, virtualization, automation, and resiliency. Responsibilities include administering AIX, VIOS, HMC, LPARs, Azure, SAN, and hypervisors; developing Puppet and Terraform automation; using Git and shell scripting; troubleshooting complex incidents; executing patches and upgrades; supporting security, compliance, backup, recovery, and change management; and improving reliability through documentation, root cause analysis, and operational standards.

Manage paid search, shopping, marketplace, and comparison-shopping campaigns to drive customer acquisition and retention. Lead strategy, optimization, spend reconciliation, and coordination with creative, finance, legal, merchandising, account managers, and agency partners. Manage Amazon and Walmart paid programs while using major advertising platforms and analytics tools to execute and evaluate campaigns.

Support expense budgeting, forecasting, financial analysis, reporting, and modeling for shared services. Prepare monthly reporting packages, analyze variances, assist monthly close, perform ad hoc analyses, monitor cost-control initiatives, and collaborate with department leaders and executives to inform financial strategy.

Serve as HR generalist partner for Central Ohio operations and corporate functions: handle employee relations, compliance, performance management, learning and development, workforce planning, onboarding/offboarding, HRIS data integrity, and support talent acquisition and engagement initiatives.