QUALITY CONTROL SUPERVISOR

The Quality Control Supervisor leads, develops, and holds accountable a team of Quality Control Specialists, building a culture of quality across Club Champion's operations. This role owns quality outcomes throughout the full production process, from build execution through final inspection, not just the final check before an order ships. The Supervisor sets inspection protocols, sampling procedures, and equipment standards; tracks root causes behind rejections and rework; recommends process changes that catch issues upstream, before they reach the customer. Scope covers both custom-built clubs and picked/shipped stock products. Success in this role depends on strong leadership: coaching specialists, driving consistency across shifts, partnering with other department leaders to raise quality standards throughout the business.

ESSENTIAL FUNCTIONS:

• Train new Quality Control Specialists on inspection standards and protocols. Provide ongoing coaching and feedback to develop the team.
• Review Quality Control Specialist performance. Provide guidance and feedback to support growth.
• Monitor daily team productivity and inspection to keep orders moving without delays.
• Collaborate with other department leaders to drive efficiency and consistency across operations.
• Oversee the Quality Control team's inspection of all outgoing orders
• Verify that completed builds match the customer's order exactly: correct components, modifications, and finishing, in accordance with established standards.
• Establish and maintain inspection protocols and sampling procedures
• Proactively audit production processes upstream of final inspection. Identify quality risks before they reach the customer.
• Track and report QC KPIs, including inspection accuracy, rejection/rework rate, and upstream process quality metrics. Identify root causes behind failed inspections and process gaps.
• Perform other duties and responsibilities as assigned.

EDUCATION & EXPERIENCE REQUIRED

• Bachelor’s degree in business, Engineering, or a related field, or equivalent work experience.
• 1+ years of leadership experience, ideally in a production, manufacturing, or quality-control environment.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

• Familiarity with golf clubs, equipment, brands, etc. is required
• Strong attention to detail with a quality-control mindset — able to catch discrepancies between a build and the customer's order before it ships.
• Skills in leadership, organization, communication, cross-functional teamwork, and ability to shift priorities easily/multi-task in a face-paced environment.
• Working knowledge of Microsoft Office applications, including Outlook, Excel, Word.
• Strong communication skills - written, verbal, and non-verbal with a proven track record in developing, and retaining high-performing talent.
• Excellent problem-solving skills, ability to identify root causes, drive corrective action.

WORK ENVIRONMENT

• This role will be predominantly indoors in our Willowbrook location
• Climate Controlled, Fast-Paced, High Demand for Accuracy

SUPERVISORY RESPONSIBILITIES & COORDINATION

• Supervise a team of approx. 9 quality control specialist employees.

EQUIPMENT USED TO PERFORM THE JOB

• Laptop/Computer (Salesforce, Microsoft Office)
• Barcode Scanner, RF
• Swing weight scales, loft/lie machines, and other build-verification gauges

PHYSICAL ABILITIES

• Must be able to lift 50 lbs., bend, stretch, and stand for long periods of time.
   

Club Champion, an equal opportunity employer, is committed to equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both actual status and any perceptions or assumptions regarding these statuses.