Quality Control Specialist

Job Title: Quality Control Specialist

Salary: $50,000-60,000 CAD

Location: Toronto (Hybrid, 3 mandatory days in office)

Department: Creative

Reports to: Studio Manager

Type: Full-time

About TTL

The Turn Lab is not your typical marketing agency. As consultancy-led problem solvers, we tackle unique challenges with a tailored blend of research, strategy, creative, media and technology. Think of us as a powerhouse marketing lab, fuelled by bold ideas, innovation and the grit that built us from the ground up. We’re ambitious and thrive in a fast-paced environment, always on the lookout for curious, passionate and solution-driven individuals to join our ranks.

Pride in our work? Absolutely. Excitement about tackling challenges head-on? Always. And if you’re looking to work for a purpose-driven organization that’s a certified B Corp and 100% carbon-neutral, well, we might just be the perfect fit. We’re proud to be an equal opportunity employer who values diversity, inclusion and a sense of humour – because let’s face it, if you’re not having fun while solving tough problems, what’s the point?

The Role

We’re looking for a Quality Assurance and Communications Specialist to join our team and serve as the last line of defence before work goes out the door. This is a role for someone with an almost-annoying attention to detail. Someone who finds the typo everyone else missed, the crooked line in a brochure, asks the question no one else thought to ask and cares deeply about craft at every level.

You’ll sit at the intersection of quality assurance and communications, reviewing client-facing and internal deliverables for accuracy, consistency and clarity, while also lending your writing skills to internal comms needs & some tactical client work. You’ll work closely with creative and account teams to uphold TTL’s standards across every touchpoint.

What You’ll Do

Proofreading & Quality Assurance

• Proofread all client-facing deliverables including ads, decks, reports, social copy and long-form content for spelling, grammar, punctuation and style consistency.
• Conduct thorough quality checks to verify that creative assets are free from design/production errors, align with approved briefs, brand guidelines and client specifications.
• Fact check quotes, claims, names, locations, dates, etc.
• Flag inconsistencies in naming conventions, dates, URLs, logos, legal disclaimers and other detail-sensitive elements.
• Maintain and apply QC styles guides, updating them as needed to reflect evolving standards and client preferences.
• Manage the QC stage of the production workflow, ensuring deliverables are reviewed and approved before release.

Internal Communications and Tactical Writing

• Draft, edit and refine internal communications including team announcements, process documentation, policy updates and all-staff memos.
• Support leadership in crafting clear, on-brand internal messaging that keeps the team informed and aligned.
• Contribute to internal knowledge-sharing documents, onboarding materials and templates that improve team efficiency.
• Support copy writers with client facing tactical writing and covering vacations where needed

Cross-Team Collaboration

• Partner with creative and account teams throughout the production cycle to catch issues early and provide clear, actionable feedback.
• Build and maintain checklists and QC templates that streamline the review process across different deliverable types.
• Participate in post-mortems and quality reviews to identify recurring issues and recommend process improvements.

What You Bring

Experience & Portfolio

• 2–4 years of experience in a proofreading, editorial, QC or communications role, ideally within an agency or fast-paced creative environment.
• Demonstrated experience reviewing a wide range of formats including digital ads, print materials, decks and written copy.
• Experience writing or editing internal communications is a strong asset.

Technical Skills

• Proficient in Microsoft Office; comfortable reviewing creative files in PDF format & Figma.
• Familiarity with project management tools to track QC stages and feedback.
• Basic ability to review visual layouts for alignment, spacing and formatting issues, you don’t need to be a designer, but an eye for craft goes a long way.

Working Style

• Exceptionally detail-oriented, you spot the double space, the wrong apostrophe and the off-brand font without being told to look.
• A clear and confident writer who can adapt tone and voice for different internal audiences.
• Calm under deadline pressure and comfortable pushing back constructively when something isn’t ready to ship.
• Organized and self-directed, with the ability to manage multiple deliverables in review simultaneously.
• A natural team player who builds trust quickly and approaches feedback with empathy, not ego.

Nice to Have

• Familiarity with Canadian Press (CP) style or another editorial style guide.
• Background in marketing, communications, journalism or a related field.
• Experience working with or reviewing bilingual (English/French) content.

What We Offer

• 15 days of vacation annually (pro-rated).
• Competitive compensation.
• Hybrid work model (3 mandatory in-office days/week).
• Extra paid stat holidays.
• Bike-to-work incentive program.
• A supportive environment where creatives can grow and lead.

Our Commitment
TTL is an equal opportunity employer dedicated to building an inclusive team. We welcome applicants from all backgrounds and identities. If you require accommodations during the hiring process, just let us know.