1. Overall responsibility for quality management of large-scale DC (including warehousing, transportation, and terminal installation), establishing and continuously optimizing a comprehensive quality control system.
2. Formulate and implement quality strategies and annual quality goals, clarifying service standards and quality KPIs for each link (such as cargo damage rate, customer satisfaction, on-time performance, and return rate).
3. Establish a cross-departmental quality coordination mechanism, coordinating warehousing, transportation, customer service, installation, and third-party service providers to ensure a closed-loop system of problem discovery, resolution, feedback, and improvement. Design and promote a "pre-emptive prevention - in-process monitoring - post-event review" quality management model to enhance risk prevention capabilities and process stability.
4. Lead the investigation and root cause analysis of quality incidents, develop feasible improvement plans, and promote their implementation and verification. Organize quality audits and internal training to enhance employee quality awareness and consistency with operational standards.
5. Analyze operational data and customer feedback, regularly produce quality analysis reports and optimization suggestions, and provide decision-making support to management; participate in the review of new projects and new warehouse launches, and control the implementation of quality standards in the early planning stage; promote the application of information systems and automation tools in quality management, and realize data-based, visual, and intelligent quality management.
【About JD.com】JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
【Our Global Business】We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
【International Logistics】JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.
Skills Required
- Experience managing quality in large-scale distribution centers, warehouses, or transportation operations
- Ability to design and implement quality systems, service standards, and KPIs (e.g., damage rate, on-time performance)
- Cross-department coordination experience with warehousing, transportation, customer service, installation, and third-party providers
- Root cause analysis and corrective action planning and verification
- Experience conducting quality audits and delivering internal training
- Operational data analysis and creation of regular quality reports and optimization recommendations
- Familiarity with information systems, automation tools, and data-driven/visual quality management
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
