Job Description Summary
As a Quality Control Representative working for Taylor Morrison you will ensure the construction of our homes are implemented, audited, maintained and exceed Taylor Morrison’s high safety and quality expectations.Job Details
We trust that as a Quality Control Representative you will: (responsibilities)
- Perform jobsite inspections throughout division, organize and distribute to each jobsite
- Perform Monthly Jobsite safety Audits along with management. Organize, record and distribute to each jobsite
- Participate in new community startup meetings with trade partners going over safety expectations as well as quality expectations
- Be familiar with the Taylor Morrison/Darling Safety Programs and assist builders with the proper implantation of the safety program
- Perform quality inspections on homes, compile reports, and re-walk the home as scheduled.
- Perform monthly model quality walks and send to the Builder and Sales representative in each community
- Work with trade partners regarding trends in deficiencies and trade issues in both safety and quality
- Be proficient in data entry into the BuildPro Warranty and Inspection System
- Should the need arise for you to help in the warranty department, demonstrate the highest st level of knowledge and customer satisfaction as a contact for our customers when they have warranty issues
- Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
- Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program
- Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
- Attend an OSHA 10-Hour Instruction Course
- You are willing to perform other duties as assigned
What you will need: (competencies, behaviors & attributes)
- Reasoning/Conceptualization
- Ethics & Integrity
- Leadership
- Respectful
- Sense of Urgency
- Strategic Thinking
About you: (requirements)
- High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position with 1-2 years experience in residential construction
- Excellent communication skills and ability to ensure customer satisfaction
- Computer skills and ability to adapt to company systems
- Possess time management skills
- Must be highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focused
FLSA Status: Non-Exempt
FLSA Status: Non-Exempt
Salary Range: $26.81-38.91
Bonus Eligible: Up to 20% Construction
Auto Allowance: $6,000 yearly
Cell Allowance: N/A
Will have responsibilities such as:
- This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations with customers, co-workers and higher level manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:
- Must be able to able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
Benefits of Working With Taylor Morrison
We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
Skills Required
- High School Graduate
- Minimum 3 years current or recent customer service experience
- 1-2 years experience in residential construction
- Proficient in data entry into the BuildPro Warranty and Inspection System
- Excellent communication skills and ability to ensure customer satisfaction
- Computer skills and ability to adapt to company systems
- Time management skills
- Highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focused
- Attend an OSHA 10-Hour Instruction Course
- Ability to operate a motor vehicle if applicable
- Ability to lift up to 25 pounds occasionally
- Demonstrated understanding of Taylor Morrison Warranty Program and homeowner maintenance requirements
What We Do
Taylor Morrison is a national homebuilder and land developer with a whole lot of heart and the fearlessness to challenge the status quo. Whether we’re supporting our customers on the cusp of change to Make Moves, inspiring our team members to uphold our culture we affectionately call TMLiving and fulfill our promise to ‘Love the Customer,’ or innovating the homebuying experience into the very best it can be, it’s our people who fuel our passion for making Taylor Morrison the perfect place to call home. We’re honored to hold the title of America’s Most Trusted® Home Builder by Lifestory Research for six years running, and for being named one of Fortune Magazine’s World’s Most Admired Companies in 2019 and 2020 and one of Glassdoor’s Best Places to Work in 2018 and 2020. Our efforts to make the homebuilding industry more representative and inclusive have also been recognized with a three-time inclusion on Bloomberg’s Gender Equality Index in 2019, 2020 and 2021. These accolades, paired with our esteemed company culture, unwavering commitment to sustainability, philanthropy and healthy living, and dedication to elevating the customer and employee experience make us a great choice for potential homebuyers and future team members alike. Today, Taylor Morrison and our family of brands build in 11 states and 22 major markets—securing us the No. 5 spot for the nation’s largest homebuilders. To make the homebuying journey as seamless as possible, we also offer a one-stop-shop experience through our suite of in-house financial services, including mortgage, title services and insurance. With a legacy spanning over 100 years, whether you’re considering joining our family as a customer, team member or valued trade partner, we can’t wait to welcome you home.
