Quality Control (QC) Specialist - Houston Office

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

This newly created position with in Longbridge (LBF) is a Quality Control (QC) Specialist – Servicing (QC Specialist). The main responsibilities are but not limited to: reviewing loans that are in the LBF servicing portfolio to ensure compliance with the Federal Housing Administration (FHA) Home Equity Conversion Mortgage (HECM) QC Program as found in HUD’s Handbook 4000.1 Section (V)(a)(3)(e). This is accomplished by working directly with LBF’s subservicer, LBF’s Servicing and various other departments within LBF and its vendors. The QC Program review must cover the entire lifecycle of HECM in servicing.

Primary Job Duties:

• At minimum, the QC Specialist must understand servicing and its lifecycle to include, but not be limited to; document retention, complaints, fees, transfer of servicing, draws/reimbursements, force placed taxes/insurance, early default prevention/loss mitigation, claims, foreclosure, REO, property preservation and general HECM servicing activities.
• The QC Specialist will work with the subservicer to get monthly loan volume details from the prior month to calculate the required sample amount and loans to be included in compliance with the FHA’s QC Program.
• The QC Specialist will work in various systems such as; BOSS, ReverseServ, FHAC, HERMIT and Insight.
• The QC Specialist will use 3rd party vendor software to complete their thorough review of each QC population and work with the Servicing Department as findings arise.
• The QC Specialist will maintain all QC results via TRK/Insight Software as the system of record for the QC Program.
• The QC Specialist will be responsible for responding to any audit requests regarding the Servicing the QC Program and/or its performance/compliance results.
• Staying up to date with all FHA and other state regulatory requirements as it impacts the servicing of HECM loans.

Qualifications

Required Experience:

• 2-5 years Reverse Mortgage Servicing experience required
• Understanding of the FHA Handbook 4000.1 as it relates to Servicing HECM loans
• Experience with various systems such as, BOSS, ReverseServ, FHAC, HERMIT, Sharepoint, Excel and Microsoft Teams.

Additional Information

• Full benefits
• 401(k) with company match
• Paid time off
• Working in a growing and dynamic industry
• LBF is an EEO/AA/Vet/Disabled Employe
• Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.

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