In Otto International, It starts with us; Our outstanding products and services are made possible by our most valuable resource: our people. It is their skills, passion, and precision that empower our excellent, customer-centric solutions.
Otto International is looking for an experienced Quality Control Manager. In this role ,you will ensure that the quality of goods meet the requirements of customer and ensure inspector has sufficient information to conduct inspection, monitor vendor / manufacturer’s quality performance and give them advice and instructions, when necessary, on how to improve and maintain quality level, provide technical support to merchandiser in order to increase potential business as well as to balance delivery risks.
How will you make a difference?
- Manage daily inspection work of QC team
- Advise merchandising and QA teams, as well as suppliers, on changes on customer quality standards
- Devise and maintain quality assurance standards and quality control system to minimise rejection and claim rates, as well as achieve a consistent quality standard, whilst adhering to delivery KPIs
- Investigate and correct customer issues and complaints relating to product quality, whilst giving professional advice in all areas of quality control and claim related.
- Evaluate existing and new vendors on various performance tracking aspects and recommend corrective actions and/or training to ensure quality standards are met
- Monitor the progress and effectiveness of the quality management systems of vendors, recommend improvements when required, and advise on upgrading systems and machinery
- Supervise the teams’ engagement in inspection and testing activities to ensure high productivity and high technical integrity
- Responsible for championing the OI anti-corruption guidelines across the business so that all potential risk areas are minimised
- Collaborate closely with merchandising and QA management to ensure operational excellence
- Plan team development and be responsible for career & succession planning
- Provide guidance and monitor the performance of QC team
Who are we looking for?
- At least 10 years’ experience in garment or textile industry with a minimum of 5 years’ managerial experience
- Bachelor’s degree or above
- Knowledgeable in garment production
- Good problem-solving mindset and skills
- Excellent command of spoken and written English
- Good communication skills
- Good planning and analysing skills
Why work with us?
- Collaborative, fun and challenging work environment
- Open, transparent and diverse culture with locations worldwide
- Double-pay, performance bonus, flexible working hours
- Full healthcare insurance coverage
All data provided by applicants will be treated in strict confidence and used solely for recruitment purposes.
Top Skills
What We Do
Otto International is a world-class sourcing and trading company with over 50 years of experience. With our corporate office in Hong Kong, we source Textile products, Footwear, and Home Goods primarily in the Asian, European and African production markets, and have an annual buying volume of over EUR1 billion.
We belong to the Otto Group, one of the world’s leading privately owned multi-channel retail groups. Our purpose is to service this industry’s complex processes, for customers both inside and outside the Group.
We offer bespoke services to our customers that support our partners and protect our planet. Our services enhance every step of the production process, from product development, to quality assurance/control, to logistics and vendor payment.
With 20+ offices in the major sourcing markets around the world, we are always at the right spot in the market to meet our customers' needs. Our 1,200 employees embrace innovative, digital and strategies across borders in order to stay one step ahead.
To cope with our expansion and the exciting, contemporary challenges of fast fashion, digitalisation, and globalisation, we are searching for proactive, solution-driven and service-oriented talents to join our team.
