Quality Control Manager

Job Description
Introductory Market Language
Join Collateral CoE Centralized Quality process, a role that involves maintaining company QC standards, reviewing loan documents, and perfecting liens. The role also includes interpreting legal documents to capture FRBNY, Core, and Business metadata, pledging loans to FRBNY, and ensuring compliance with Flood and Hazard Insurance regulatory requirements. The team also handles collateral perfection and release QC, among other tasks.
Job Summary
As a Quality Control Manager within the Collateral CoE Centralized Quality process, you will be accountable for reviewing Quality checks on loan documents, ensuring they meet company QC standards and expectations. You will manage the production workflow, supervise a process which performs collateral related activity, and ensure all SLA's are met. You will also be responsible for recommending changes to procedures, ensuring proper resiliency plans are in place, and complying with audit and compliance regulations.
Job Responsibilities:

• Manage the production workflow to prevent backlogs and SLA breaches.
• Review EOD checks to ensure all requests are assigned and processed.
• Recommend procedural changes to the Manager and LOB head promptly.
• Adhere to process changes and updates, cascading them to the team and updating procedures.
• Ensure a proper resiliency plan is in place for contingencies.
• Identify root causes of productivity and quality issues.
• Communicate effectively within the team, market, and with business partners.
• Supervise processes related to collateral activities.
• Monitor the team daily to ensure SLAs are met and escalate exceptions immediately.
• Supervise and assess work allocation, identifying capacity areas across all global sites.
• Implement team strategy and core objectives aligned with the global operations roadmap

Required qualifications, capabilities and skills:

• Hold a Bachelor's degree with a minimum of 7+ years of experience.
• Candidate have experience in loan processing, flood insurance, documentation, and QC within the banking industry.
• Demonstrate excellent verbal and written communication skills.
• Be proficient in the Microsoft Office suite of applications.
• Possess the ability to handle high-pressure environments and multitask effectively.
• Have the capability to analyze data and recommend solutions.
• Exhibit strong interpersonal and customer service skills.
• Show flexibility to work in various shift timings.
• Display strong problem-solving and decision-making skills.
• Research and respond to queries or requests from Business Partners/officers.
• Actively participate in process improvements by collaborating with key members to suggest or create enhancements.

Preferred qualifications, capabilities and skills:

• Ability to work with limited supervision, receiving minimum instructions on new assignments.
• Ability to work in a team environment and flexible to work in night shift.
• Strong knowledge of MS-office applications.
• Strong knowledge on QC tools and analytics

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.