- Monitor sales calls, chats, and emails to ensure they align with approved sales scripts and brand messaging
- Review CRM entries to ensure accurate and timely updates by the sales team
- Analyze how sales reps handle objections and complaints; help improve tactics and messaging
- Oversee the communication process for refund or return requests, ensuring empathy and professionalism
- Coach sales reps on improving objection handling, pitch quality, and communication consistency
- Run regular audits and generate reports with actionable feedback for leadership
- Collaborate with team leads to build a culture of open feedback, communication best practices, and cross-department alignment
- Help develop and test new sales scripts, objection-handling techniques, and customer engagement strategies
- Track KPIs and training effectiveness to ensure communication quality is improving
Requirements
- 2+ years in a sales or customer service role, with at least 1 year in quality control, sales ops, or coaching
- Excellent communication and interpersonal skills
- High attention to detail when reviewing communications and CRM data
- Strong analytical and critical thinking skills
- Ability to handle client issues with empathy and solution focus
- Leadership mindset and a collaborative approach to process improvement
- Comfortable working with CRMs and remote communication tools
- Fluency in English + Russian or Ukrainian
- Sales script adherence: ≥ 95%
- Objection handling success rate: +10–15% quarterly improvement
- Customer satisfaction (sales communication): ≥ 85%
- Refund resolution rate (within 24h): ≥ 90%
- Audit quality scores: ≥ 90%
- Training participation & satisfaction: ≥ 90%
Benefits
- Competitive salary
- Performance-based bonuses
- Dynamic team with diverse backgrounds and a startup spirit
- Opportunities to grow your career within a global team
- Dynamic team culture focused on impact, collaboration, and transparency
- Paid vacation and referral bonuses
Skills Required
- 2+ years of experience in sales or customer service
- At least 1 year of experience in quality control, sales operations, or coaching
- Excellent communication and interpersonal skills
- High attention to detail when reviewing communications and CRM data
- Strong analytical and critical thinking skills
- Ability to handle client issues with empathy and a solution-focused approach
- Leadership mindset and collaborative approach to process improvement
- Comfort working with CRMs and remote communication tools
- Fluency in English and Russian or Ukrainian
What We Do
What is PRNEWS.IO? PRNEWS.IO is the world’s largest marketplace for publishing sponsored content across digital media. Think of it as an Amazon for press mentions, PR, and SEO articles with high-quality backlinks included. PRNEWS.IO allows you to publish articles on over 100,000 media sources in 96 countries. With user-friendly filters, you can easily find the right media that aligns with your target audience, SEO metrics, and budget. Once you find your ideal match, you can get your content published quickly. This all-in-one platform saves you both time and money by consolidating all your PR needs under one roof. No more juggling between comparison tools or dealing with multiple publishers. With PRNEWS.IO, you’re in control of a powerful PR tool that takes you where you need to go, with ease. There's no subscription or long-term commitment required. The platform operates as a marketplace, so you choose what to buy and when. There are no minimum order requirements and no hidden fees. PRNEWS.IO offers multiple payment options to suit your needs: Bank transfer -Credit/debit card -Bitpay -USDT TRC 20 Invoices for any payment method can be found in your account's transaction history. Please note that all prices in the catalog are set by the publishers. PRNEWS.IO adds a 15% service fee on top of publisher costs. This fee covers order processing, workflow management, media database updates, site data aggregation (traffic, SEO, etc.), and access to our technical support. Who writes the content? If you have your copywriters, you’re welcome to use your content but make sure it complies with the publisher’s content requirements listed on each site description. Don’t want to worry about content writing? Simply select the “Writing Services” option for each website, and our professional writers will handle it for you.
