Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.
Why This Role Matters
In this role, you'll combine data, inspections, training, and collaboration to strengthen contract performance, support operational excellence, and help advance Didlake's mission of creating meaningful employment opportunities for people with disabilities.
If you're passionate about quality, continuous improvement, and developing high-performing teams, we'd love to hear from you.
What You Will Do
- Lead quality assurance and quality control activities for assigned federal contracts.
- Conduct inspections, monitor contract performance, and verify compliance with quality standards.
- Analyze quality metrics and identify opportunities for continuous improvement.
- Manage the CMMS and ensure accurate reporting of inspections and work orders.
- Prepare quality reports, Quality Control Plans, and required contract documentation.
- Train employees on quality standards, SOPs, inspection processes, and system usage.
- Partner with Operations leadership to improve service delivery and customer satisfaction.
- Build strong relationships with customers while supporting a culture of safety, accountability, and excellence.
What You Bring
You are a detail-oriented leader who enjoys solving problems, analyzing data, and improving processes. You build strong relationships, communicate effectively across all levels of an organization, and thrive in environments where quality, compliance, and customer satisfaction are top priorities.
You understand that quality isn't just about inspections, it's about helping people and teams perform at their best.
Education & Experience
- Associate degree preferred, or equivalent combination of education and experience.
- Three 3+ years of experience in quality assurance, quality control, custodial operations, facilities management, or related operations.
- Previous supervisory or leadership experience preferred.
- Federal contract experience is a plus.
Skills & Abilities
- Quality assurance and inspection management
- Continuous improvement and root cause analysis
- Data analysis and performance reporting
- CMMS or maintenance management systems
- SOP development and compliance
- Leadership and employee coaching
- Customer relationship management
- Microsoft Office proficiency
- Strong written and verbal communication
- Ability to obtain required government security credentials
- Have a valid driver's license and be insurable under Didlake's automobile policy. Requirements include but are not limited to a minimum of 3 years of licensed driving and being at least 25 years old.
- Must have a valid Real ID for access to the work site.
Benefits
- Health coverage for you and your family through Medical, Dental, and Vision plans
- 401(k) retirement plan with company match
- To help you manage your work and life needs, we offer an Employee Assistance Program (EAP)
- PTO program with benefits that increase based on tenure with the company
- Paid sick leave that begins accruing upon hire
- Paid holidays
- Direct deposit
Skills Required
- 3+ years of experience in quality assurance, quality control, custodial operations, facilities management, or related operations.
- Ability to obtain required government security credentials.
- Experience with CMMS or maintenance management systems and managing inspections/work orders in a CMMS.
- Quality assurance and inspection management experience.
- Continuous improvement and root cause analysis skills.
- Data analysis and performance reporting skills.
- SOP development and compliance experience.
- Leadership and employee coaching skills (previous supervisory or leadership experience preferred).
- Federal contract experience.
- Associate degree or equivalent combination of education and experience.
- Customer relationship management skills.
- Microsoft Office proficiency and strong written and verbal communication.
What We Do
Didlake is an internationally accredited nonprofit agency dedicated to creating and promoting opportunities that enrich the lives of people with disabilities, aiming to eliminate barriers to community participation.
