Quality Control Manager (85565)

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary:

The Quality Assurance Manager reports to the Director ofOperations, Contract Operational Compliance. The major responsibilities of the position include, but are not limited to, the following duties:

Duties/Responsibilities:

• Advise the Director of Operations, Contract Operational Compliance on personnel performance and contract compliance, exercising independent judgment to assess operational status, identify deficiencies, and recommend corrective action in a timely manner.
• Direct and oversee daily operations, including establishing personnel schedules, assigning work, and developing training programs and performance standards for assigned staff.
• Evaluate and analyze productivity, performance, and facility inspection results to determine whether Service Level Agreements are being met, and direct operational adjustments as needed.
• Develop and present performance analyses and metric reporting to inform executive-level decision-making.
• Establish, communicate, and enforce standards of conduct, appearance, performance, and training, holding personnel accountable to those standards.
• Review and evaluate supervisor end-of-shift reports, officer daily activity reports, and scalable reports to identify trends, ensure accuracy, and guide operational improvements.

Required Skills/Abilities:

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
• An understanding of security operations, in transit or public safety preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking and time management skills.
• A great communicator that gets the value of teamwork.
• Experience in general office setting in a supervisory role preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.
• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Customer Service orientation required.
• Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high-tempo environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• Ability to work in a matrixed environment.
• A positive and upbeat team member!

Education and Experience:

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
• Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
• Time flexibility depending on the needs of the company.

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.