Job Description
1. Work Order Processing & Quality Monitoring
Process work orders efficiently, ensuring compliance with quality standards and operational procedures.
Monitor and analyze site quality data, including aging, loss, damage, and special product handling, to identify trends and areas for improvement.
Implement corrective actions to reduce discrepancies and enhance overall quality performance.
2. Handling of Abnormal and Returned Items
Investigate and resolve issues related to abnormal parts, returned parts, damaged items, and headless parts.
Coordinate with relevant teams to document, track, and process non-conforming products according to established protocols.
Ensure timely and accurate reporting of quality incidents and propose solutions to prevent recurrence.
3. Collaboration & Compliance
Work closely with production, logistics, and warehouse teams to maintain quality standards across all processes.
Ensure compliance with company policies, industry regulations, and customer requirements.
Participate in continuous improvement initiatives to optimize quality control procedures.
Job Requirement
Experience: Previous experience in quality control, logistics, or warehouse operations is preferred.
Attention to Detail: Strong observational skills to identify defects, inconsistencies, or deviations from standards.
Analytical Skills: Ability to analyze quality data and generate actionable insights.
Communication: Effective verbal and written communication skills for reporting and collaboration.
Problem-Solving: Proactive approach to resolving quality issues and implementing improvements.
Tools: Familiarity with quality management systems, ERP software, or data tracking tools is a plus.
Skills Required
- Previous experience in quality control, logistics, or warehouse operations
- Strong attention to detail and ability to identify defects, inconsistencies, or deviations
- Ability to analyze quality data and generate actionable insights
- Effective verbal and written communication skills
- Proactive problem-solving approach
- Familiarity with quality management systems, ERP software, or data tracking tools
What We Do
Cainiao is a global e-commerce logistics company and supply-chain solution provider within Alibaba’s e-commerce ecosystem. Founded in 2013, it offers differentiated e-commerce supply-chain solutions and is described as the largest reverse-logistics solution provider. Cainiao has built a smart logistics network to support delivery and fulfillment operations for e-commerce businesses across global markets, combining logistics capabilities with technology-enabled coordination and infrastructure.
