About the Role:
- Remote Troubleshooting: Diagnose mechanical, electrical, and control-system failures in commercial refrigeration units and display cases via phone or video chat.
- Technical Guidance: Guide field technicians and end-users through step-by-step repair procedures, parts replacement, and system calibrations.
- Documentation: Log all support calls, diagnostics, and outcomes accurately in the CRM/ticketing system.
- Triage & Escalation: Determine if the problem can be fixed remotely or if dispatching an emergency on-site technician is necessary.
- Resource Sharing: Provide information on submittals, wiring diagrams, capacity tables, and parts ordering.
- Compliance: Ensure all troubleshooting adheres to EPA and local environmental refrigerant-handling regulations.
- Experience: 3+ years of hands-on experience in commercial or industrial refrigeration and HVAC service.
- Certifications: EPA 608 Universal Certification required. RETA certification or vocational/trade degrees are a plus.
- Technical Knowledge: Deep understanding of refrigeration principles, electrical schematics, and electronic controls.
- Communication Skills: Excellent phone etiquette and the ability to explain complex technical concepts to callers with varying levels of experience.
- Computer Proficiency: Familiarity with C ticketing platforms and Microsoft Office.
- Problem-Solving: Strong analytical skills with the ability to remain calm and focused in high-pressure or emergency situations.
M - F 7:00 AM - 4:00 PM
Skills Required
- 3+ years of hands-on experience in commercial or industrial refrigeration and HVAC service
- EPA 608 Universal Certification
- Deep understanding of refrigeration principles, electrical schematics, and electronic controls
- Excellent phone etiquette and ability to explain complex technical concepts
- Familiarity with C ticketing platforms and Microsoft Office
- Strong analytical and problem-solving skills, including ability to remain calm during emergencies
- RETA certification or vocational/trade degree
What We Do
Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS. The company manufactures advanced lighting, graphics and display solutions across strategic vertical markets. The company’s American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, signage, refrigerated, heated and custom displays, help create value for customer brands and enhance the consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada.
