Our Company
Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.
We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.
Ready to take the next step in your career? Join us as a Sales Quality Assurance (QA) and discover what you can achieve at Seven Retail. Read on to learn more!
Your Day-to-Day
- Review and assess sales calls, chats, pitches, and other customer interactions
- Check customer data, CRM records,Payment Collection documentation, pricing, and other required information for accuracy and compliance.
- Identify and categorize quality issues, compliance gaps, and critical findings.
- Prepare regular QA reports and communicate findings to Management.
- Collaborate with Sales Trainer, Operations, and other relevant teams on improvement initiatives.
Who We’re Looking For
- Understanding of sales processes and experience or background in sales.
- Good understanding of customer communication, sales approaches, and sales performance standards.
- Strong attention to detail and ability to identify inconsistencies or quality gaps.
- Ability to provide objective and constructive feedback.
- Previous experience in Sales QA is a plus, particularly experience reviewing chat follow-ups, customer interactions, and sales pitches.
- Experience in data compliance, quality control, or process improvement is an advantage.
Skills Required
- Understanding of sales processes and experience or background in sales
- Understanding of customer communication, sales approaches, and sales performance standards
- Strong attention to detail and ability to identify inconsistencies or quality gaps
- Ability to provide objective and constructive feedback
- Previous Sales QA experience, particularly reviewing chat follow-ups, customer interactions, and sales pitches
- Experience in data compliance, quality control, or process improvement
What We Do
In 2020, Seven Retail was established as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle, F&B and education. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. We are on a mission to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living. Over 200 outlets to date with +1 new store added every other day. Creating several new brands into new categories every single year. We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Check out our website and come experience our brands for yourself!
