Quality & Compliance Manager

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Play a key role in strengthening safety, quality and compliance across our domestic, international and regional freight terminals 
• Join a high‑impact team where your expertise directly lifts operational quality, drives compliance excellence 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still leads us to keep pushing the challenging expectations today. At Qantas, our people and customers are at the heart of everything we do. We’re constantly challenging ourselves to reimagine the customer experience and build trust through meaningful connection. 

As the Quality and Compliance Manager, you will oversee all compliance and quality standards within your portfolio, ensuring our operations meet regulatory requirements and deliver safe, reliable outcomes for customers and teams. 

You will provide practical guidance on regulatory changes, partner closely with operations, and lead improvements to our compliance frameworks. The role includes conducting audits, reviewing SOPs, monitoring and investigating noncompliance, conducting root cause analysis and recommending practical solutions that prevent repeat issues. You will also track, assess and report on safety performance across your portfolio. 

This is an opportunity to influence operational standards at scale and drive meaningful improvements across our freight network. 

You’ll have:  

• 3+ years’ experience in a quality, compliance or safety role.  
• Relevant experience, with the ability to meet service standards and comply with workplace safety legislation and company practices. 
• Excellent written and verbal communication skills, with confidence engaging all levels of management. 
• Demonstrated customer focus with the ability to anticipate and meet customer needs. 
• High resilience and adaptability within complex and changing environments. 
• Commitment to monitoring, maintaining and improving safety and compliance performance. 
• Ability to empower and support others based on task requirements and context. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.   
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close on Monday 30th March.