Quality Auditor

What you will be doing:

• Conduct structured, less complex audits of operational processes and decisions (including claims processing, underwriting activities, and customer service interactions) using established QA guidelines, procedures, and tools.
• Accurately document audit results, findings, and observations in accordance with QA standards.
• Prepare clear and organized audit summaries and reports for review by QA leadership.
• Identify trends, patterns, and recurring issues within assigned audit areas and escalate findings appropriately.
• Collaborate with the QA team and cross-functional partners to support quality improvement initiatives.
• Participate in QA calibration sessions to ensure consistency, accuracy, and alignment with quality standards.
• Support the identification of training opportunities by providing audit insights and observations.
• Develop working knowledge of insurance regulations, internal policies, and quality standards through training and audit experience.
• Maintain the integrity, accuracy, and confidentiality of audit documentation and records.
• Participate in QA department projects and initiatives, as assigned.
• Perform other duties as assigned.

What you already have:

Education, Experience, and Licensing Requirements:

• Bachelor’s degree or a High School diploma with equivalent relevant work experience required.
• Entry-level experience in insurance operations, auditing, compliance, or quality assurance preferred but not required.
• Experience in residential or commercial property insurance is a plus.
• Familiarity with state-specific insurance regulations and good faith claims handling is a plus.
• Industry designations or certifications (e.g., CPCU, AIC) are a plus but not required.

Qualifications/Skills and Competencies:

• Effective analytical and critical-thinking skills.
• Ability to follow defined audit criteria, procedures, and documentation standards.
• Attention to detail with a focus on accuracy and consistency.
• Ability to organize work, manage time effectively, and meet deadlines.
• Willingness to learn and apply insurance regulations, quality standards, and audit methodologies.
• Strong interpersonal skills with the ability to collaborate professionally across departments.
• Adaptability and openness to feedback in a fast-paced environment.
• Proficiency in Microsoft 365 applications including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
• Desire to live Slide's core values