DATAMARK, Inc. is excited to announce a career opportunity for a Quality Auditor to join our dedicated team. As a leader in business process outsourcing, we are committed to delivering top-quality services to our clients. The Quality Auditor will play a crucial role in maintaining and enhancing our quality standards through effective auditing and feedback mechanisms.
The successful candidate will be responsible for reviewing processes and work products to ensure compliance with established quality standards and client requirements. This role requires a keen eye for detail, strong analytical skills, and a proactive approach to continuous improvement.
Key Responsibilities:- Conduct audits of processes and systems to verify compliance with established quality standards.
- Analyze audit results and prepare detailed reports on findings.
- Provide constructive feedback to team members, assisting in performance improvement.
- Monitor ongoing quality metrics and implement action plans as needed.
- Stay informed of updates in processes and communicate changes effectively to team members.
- Participate in quality improvement initiatives and training programs.
- Minimum Requirements:
- Education: High School diploma or equivalent required.
- Experience:
- Minimum of 6 months experience in a Quality Auditor position or similar role.
- At least 6 months of experience in a related project with a proven track record.
- Additional Qualifications:
- Must have completed at least 12 months with DATAMARK.
- A minimum of 6 months in the current process is required.
- No client escalations in the past 6 months.
- No behavioral or adherence issues reported in the last 6 months.
- Primarily sedentary work: Exerting up to 10 pounds of force occasionally.
- Close visual acuity is required for tasks such as preparing and analyzing data, and extensive reading.
- Normal office environment with no adverse environmental conditions.
PF, ESI, Gratuity, Statutory Bonus
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What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
