Quality Assurance & Technical Support Manager (Senior)

Job Description
BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.
At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer a flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.
We are seeking an experienced Quality Assurance & Technical Support Manager to join our Project Management Office (PMO) team on a large technology-based contract supporting a key government customer. The primary work location for this position is at our customer site in Herndon, VA, with flexible work hours and occasional work from home opportunities. The successful candidate will have a strong technical background and business skills, with a minimum of 6 years of relevant work experience and a Bachelor's degree, or 4 years of experience with a Master's degree. The Quality Assurance & Technical Support Manager reports to the PMO Manager and will be responsible for ensuring the quality of program deliverables, providing technical support, and maintaining PMO processes and systems.
Key Responsibilities:

• Oversee and contribute to quality assurance of Program Monthly Reviews, Program Performance Reviews, Executive Summaries, Contract Status Reviews (CSR), and other contract deliverables
• Develop and configure PMO Teams sites by creating pages, adding content, and setting up features to meet the needs of PMO users
• Provide ongoing maintenance and support for PMO digital collaboration spaces, including troubleshooting issues and resolving technical problems
• Design and deliver a training curriculum that covers AI-powered content analysis, AI-generated content, and AI-driven content optimization to equip program managers with the knowledge and skills to effectively utilize AI to improve content delivery
• Provide guidance on best practices for using AI-powered tools and analytics to inform content strategy
• Serve as the designated PMO Hiring Manager for pipeline candidates
• Technical resume review and evaluation
• Participate in technical interview panels
• Coordinate logistics for PMO-hosted meetings on customer site, including employee engagement activities
• Coordinate logistics for PMO-hosted meetings on customer site
• Lead process improvements; oversee and contribute to PMO-led Standard Operating Procedures (SOPs)
• Oversee quality assurance of Program Monthly Reviews, Program Performance Reviews, Executive Summaries, and other contract deliverables
• Oversee PMO delivery timelines to ensure due dates are met
• Support Chief Engineer with monthly Risk Review and Communities of Practice efforts
• Serve as a backup to the contract Security Officer for select duties
• Other duties as assigned

ABC
Required Education, Experience, & Skills

• Bachelor's degree in a business or technical field
• Minimum 6 years of relevant work experience, or 4 years with a Master's degree
• Strong technical skills, including ability to configure and troubleshoot digital collaboration spaces
• Experience utilizing AI for content development
• Proficient in Microsoft Tools including Outlook, PowerPoint, Word, Excel and Teams
• Experience with Confluence, SharePoint, and Jira
• Excellent communication and project management skills
• Ability to work independently and as part of a team

Preferred Education, Experience, & Skills

• Experience in a PMO or project management environment
• Certification in project management (e.g., PMP, Agile, etc.)
• Certification demonstrating proficiency in AI content creation and delivery
• Certification in Microsoft Teams, Confluence, SharePoint, or Jira
• Experience in industrial security protocols

Pay Information
Full-Time Salary Range: $132962 - $226035
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.