Quality Assurance Supervisor

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

To lead and oversee all quality assurance activities within the warehouse team, ensuring compliance with internal standards and customer requirements, and driving continuous improvement initiatives.

ESSENTIAL FUNCTIONS:

• Support execution of quality control and assurance activities for parts and production processes
• Monitor adherence to inspection processes, documentation protocols, and audit readiness standards
• Ensure compliance with industry standards (e.g., IATF 16949, ISO 9001)
• Identify and escalate quality issues and support containment and resolution in collaboration with operations team
• Implement continuous improvement initiatives (e.g., Six Sigma, Kaizen)
• Coordinate with customers to resolve non-conformance and maintain compliance
• Independently perform inspections and identify quality issues
• Lead root cause analysis using structured problem-solving methods (5 Whys, PDCA, Kaizen)
• Participate in corrective and preventive actions and verify effectiveness
• Conduct regular process and product audits
• Own KPI tracking and reporting for assigned production lines and implement improvements
• Train employees on quality standards and procedures
• Develop and maintain standard operating procedures (SOPs)
• Assist in the investigation of customer complaints
• Promote safety, labor compliance, and adherence to company guidelines
• Collaborate cross-functionally with production and department leaders
• Perform other duties to support department and company quality goals

SUPERVISORY RESPONSIBILITIES

• This job does not have supervisory responsibilities.

             

QUALIFICATIONS:

• 3+ years’ experience in quality assurance or related field.
• Strong understanding of ISO standards and quality systems.
• Excellent analytical and problem-solving skills.
• Effective communication and leadership abilities.

EDUCATION AND EXPERIENCE:

• ·Familiarity with manufacturing processes and materials used in client operations.
• Experience working in a warehouse/3PL space-not mandatory

Physical Demands:

• This role requires individuals to talk, hear, use hands, stand, walk, sit, and see.
• Ability to lift, lower, and maneuver packages between 20 and 70 lbs.
• This position involves heavy lifting and carrying, stooping, bending, kneeling and reaching.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role. JAS Forwarding (USA), Inc. is an EEO/AA employer.  

ENVIRONMENT:

• A collaborative culture of logistics and freight enthusiasts
• Work is generally performed in a warehouse environment around machinery and moving parts.
• Warehouse duties may be subject to varying temperatures and high levels of dust and noise.

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Salary Range for this position: $65,000 – $75,000 annually

DEFINITIONS: (if any abbreviation, the meaning needs to be inserted edit as needed)

P&L – Profit & Loss

HR – Human Resources

OSHA – Occupational Safety and Health Administration

WMS - Warehouse Management System

EEO/AA - Equal Employment Opportunity/Affirmative Action

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS
JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.