Quality Assurance Supervisor

To ensure products and services meet quality standards and procedures are met as well as assisting in the creation of company procedures, policies, and processes, and conduct quality training sessions.

KEY RESPONSIBILITIES and TASKS:

• Collaborate with management team to set quality benchmarks.
• Create standards in accordance with industry standards and customer expectations.
• Monitor employee attendance to ensure that the team has the manpower needed to complete projects on time.
• Reviewing employee work products to determine whether they meet quality standards.
• Monitor employees’ performance to identify areas for improvement and corrective action.
• Oversee and manage the quality team.
• Plan, direct, and coordinate the activities of the quality assurance department.
• Develop, implement, and maintain quality control systems and procedures.
• Ensure all products meet customer specifications.
• Maintain records of all product defects, complaints, or other issues that could affect product quality.
• Establish guidelines for testing and inspecting materials to ensure they meet quality standards.
• Creating, editing, and coordinating updates to system and process documentation, diagrams, and procedures as needed.
• Complete root cause analysis and corrective action for any defects noted and document.
• Records results on inspection forms or charts and reports number of defects found.  Posts and maintains forms and charts of inspection data, quality levels, or special quality studies.
• Makes recommendation on disposition of questionable product to supervisor.
• May act as quality control department clerk, maintaining all quality records for the facility.
• Identify opportunities for improvement in production methods and recommend changes in equipment, materials, or processes.

EDUCATION/EXPERIENCE:

•      Dexterity and preciseness required to operate gauges and testing equipment.

•      High school or technical school education, or equivalent, with mathematics emphasis.

•      Considerable mental and visual effort.

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:

• Technical skills in manufacturing processes and methods including flow, layout, assembly, and production equipment.
• Leadership skills in manufacturing processes
• Quality orientation and attention to detail
• Problem analysis and problem resolution
• Excellent interpersonal and communication skills, with ability to train employees.
• Computer experience preferred.  Specifically in Microsoft word, Excel, PowerPoint. 
• Lean manufacturing experience
• Ability to interpret blueprints and read a tape measure. 
• Ability to do simple percentage calculations and log data. 

• Ability to work on a PC as required.
• Ability to lift and carry 50 pounds.
• Ability to stand for extended periods of time during a normal workday or specified work period.