Quality Assurance Supervisor II

Inside the Role

Innovative products begin with talented, highly motivated individuals. Daimler Trucks North America (DTNA), the largest and most diverse company in the North American commercial vehicle market, invites you to join our dynamic, industry-leading workforce. Our world-class portfolio of brands, including Freightliner trucks, Western Star trucks, Detroit™ engines and components, Thomas Built Buses, and Freightliner Custom Chassis, offers the unique opportunity to follow your passion for automotives in business or technical fields at locations across North America. And when you work for a Daimler company, you join a global network of over 250,000 dedicated employees on 6 continents who share your passion. Apply today and explore the world of Daimler!
Oversee and ensure compliance with daily quality standards in support of production operations. Lead daily departmental meetings at the Operating Unit (OU) board, communicating performance against SQDCME (Safety, Quality, Delivery, Cost, Morale, and Environment) goals in collaboration with area team leaders and the Quality department. Develop and support team leaders through ongoing training, mentoring, and daily coaching to enhance leadership and technical capabilities. Manage manpower planning and allocation within the Quality department to meet daily and weekly operational requirements. Align team leader activities with the organization's annual Tactical Implementation Plan to drive strategic goals. Assign tasks and implement improvement initiatives to meet monthly and annual performance targets. Champion continuous improvement initiatives through active engagement with the TOS (Toyota Operating System) Quality Subsystem. Ensure strict adherence to environmental compliance standards and promote a culture of environmental responsibility. Reinforce and model safety guidelines and expectations, fostering a safe and proactive work environment.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA 

• Drive the reduction of key Quality KPIs, including Defects per Unit, Warranty Claims and Dealer Product Reports (DPRs), through proactive Quality initiatives.
• Provide technical guidance to production areas by interpreting engineering documentation, schematics, and specifications accurately.
• Facilitate cross-functional teams to investigate customer issues, identify root causes, and implement effective solutions.
• Make data-driven decisions by analyzing quality metrics and applying engineering principles to resolve complex challenges.
• Apply structured problem-solving methodologies to address systemic issues, identify root causes, and implement effective corrective and preventive actions.
• Develop and support team leaders through ongoing training, mentoring, and daily coaching to enhance leadership and technical capabilities.

• Regularly maintain and update the internal policies and procedures aligned with ISO 9001:2015.
• Prepare reports, metrics, and presentations for management and stakeholders to provide insights into quality performance.
• Conduct performance evaluations and establish development plans to address skill gaps and career aspirations.
• Make staffing decisions, including hiring, firing, rewarding, training, and developing employees within quality department.
• Ensure strict adherence to environmental compliance standards and promote a culture of environmental responsibility.
• Reinforce and model safety guidelines and expectations, fostering a safe and proactive work environment

Knowledge You Should Bring 

• Bachelors Degree in Engineering or Related Field
• Proven experience (minimum 2 years) in Quality Management within a manufacturing environment.
• Demonstrated experience in leading a team and driving continuous improvement initiatives.
• In-depth knowledge of quality management systems, supplier quality assurance, and relevant industry standards (e.g., ISO 9001:2015).
• Proficiency in Microsoft Office and ability to use internal systems for data analysis.
• Familiarity with measurement and inspection techniques.
• Proficiency in statistical analysis tools and methodologies for quality improvement (e.g., Six Sigma, Lean Principles, A3, PRT).
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills to collaborate effectively with suppliers, leadership team, and cross-functional teams across the organization.

Exceptional Candidates Might Have 

• Bachelor's degree in Mechanical, Mechatronics, Electronic, Industrial Engineering preferred.
• Experience in the automotive or heavy truck industry.
• Familiarity with CMM equipment operation and analysis.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Cleveland, NC US. Relocation assistance is not available for this position.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.