Essential Job Duties:
- Responsible for reviewing, documenting, and updating quality assurance procedures, standards, and technical documentation.
- Responsible for performing inspections and audits to ensure compliance with customer requirements.
- Responsible for working with business partners, product managers, technicians, and stakeholders to resolve issues and improve product quality.
- Responsible for providing process training to internal teams as applicable
- Works directly with internal and external sources as applicable
- Responsible for intense focus on ensuring accuracy and catching minor errors.
- Responsible for communicating with internal and external customers as necessary
- Responsible for maintaining production and quality activities
- Responsible for support of departmental administrative activities as assigned
- Responsible for performing special projects and other miscellaneous duties as requested by management
Reporting Relationships:
- Reports to CCC Director and/ or Supervisor
- Provides directions to Configuration Center technicians and temporary labor
Requirements:
- Requires a bachelor's degree in a relevant field or equivalent work experience in quality control.
- Must possess excellent written and verbal communication skills, ability to communicate with individuals at all levels of the organization, ability to work in a team environment and be open to change
- Must be extremely detail oriented and accurate
- Must have the ability to understand basic English
Physical Requirements:
- Sitting at a computer terminal for extended periods of time
- An essential function for this position, based on business necessity, is that the employee must be physically in attendance at his/ her workstation at the designated company office location during the normal business hours designated for the position
Safety Requirements:
- Demonstrates awareness and commitment to safe work practices
- Follows safety policies and procedures in performing duties
- Demonstrates responsibility for personal safety and that of others
- If required to operate equipment, does so in a safe manner and according with policies and procedures
- Promptly reports any defective equipment and unsafe working conditions
- Recognizes and addresses unsafe working conditions or practices
- Applies safe working practices in daily job duties
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What We Do
ScanSource is a leading hybrid distributor connecting devices to the cloud and accelerating growth for partners across hardware, software, connectivity and cloud. Our partners include value-added resellers (VARs), sales partners or agents, independent sales organizations (ISOs), and independent software vendors (ISVs). We are proud of the relationships we build with our partners, and we strengthen these bonds through transparency that leads to immense trust. Since the very beginning, we have concentrated on being the best-possible, technology provider for our partners. One that builds on that foundation of relationships, goes the extra mile, and isn’t afraid to take a leap into an evolving – sometimes unknown – future. As the channel has evolved, so have we to better serve our partners. We continue to grow our offerings, investing in the key assets and capabilities that have expanded our routes to market, launched us into new technology segments, and developed our professional services capabilities, all while continuing to deliver the solutions our partners needs to be successful. Our goal? Empowering our partners by giving them more to sell. And helping them grow their businesses and strengthen relationships with their customers. Because the global marketplace is more customer-centric than ever before. And so are we.
