Quality Assurance Specialist

About Packsize  
Packsize has recently moved its European headquarters to Amsterdam, marking an exciting new chapter in the history of Packsize Europe! We are an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet. 
 
About the Role 

As a Quality Specialist, you will play a key role in maintaining and improving quality systems, ensuring compliance with standards, and driving continuous improvement across processes, suppliers, and internal teams. This role is ideal for an independent, detail-oriented professional who takes ownership of critical systems, thrives in dynamic environments, and can influence stakeholders while working collaboratively. 

You will support audits, manage nonconformances, analyze quality data, and help strengthen certification programs relating to ISO standards, FSC standards, and EU Regulations, while contributing to a culture of accountability, problem-solving, and operational excellence. 
 

What You’ll Do  

• Create, review, and maintain quality policies, standards, and specifications 

• Develop, implement, and improve Quality Management Systems (QMS) 

• Plan, support, and/or lead internal and external audits and surveillance activities 

• Facilitate and maintain certification programs (e.g., ISO9001, FSC/SFI, EUDR) 

• Collect, analyze, and report quality metrics to identify trends and drive improvements 

• Lead Root Cause Analysis and structured problem-solving initiatives 

• Manage and resolve Nonconformance Reports (NCRs) and Corrective/Preventive Actions (CAPAs) 

• Track corrective action effectiveness and ensure sustainable improvements 

• Support Supplier Quality Engineers with Supplier Corrective Actions 

• Address quality issues, customer quality requests, and internal quality concerns 

• Collaborate with cross-functional teams, customers, and suppliers 

• Mentor junior Quality Specialists and Quality Technicians 

What You’ll Need  

• 1+ years of experience in a Quality Technician, Inspector, Quality Specialist, or similar role 

• Fluent in English (Written & Spoken)  

• Experience with Quality Management Systems (QMS) 

• Knowledge of ISO standards, Lean principles, SPC, auditing, and structured problem-solving 

• Experience working with Business Intelligence platforms or quality data tools 

• Strong written and verbal communication skills across multiple mediums 

• Ability to work independently, prioritize effectively, and manage multiple tasks 

• Proven ability to identify and resolve complex issues with minimal supervision 

Nice to Have  

• Lean Six Sigma Green Belt (or higher) 

• Ability to speak other European languages  

• Internal Auditor Certification 

• Associate’s degree or higher (or equivalent relevant work experience) 

• Experience mentoring junior quality team members 

• Strong stakeholder influence and cross-functional collaboration skills 

• High adaptability in fast-changing environments