Muvr is an AI-powered logistics and marketplace platform connecting customers, providers, and business partners for on-demand moving, delivery, and junk removal services.
Our mission: to make real-world movement faster, smarter, and more reliable — powered by technology and human excellence.
The Community Operations team ensures every customer, provider, and partner experience is seamless, fair, and consistent.
Job SummaryWe’re seeking a Quality Assurance (QA) Specialist with experience in logistics, delivery, trucking, or transportation operations to ensure service, compliance, and communication excellence across all customer and driver touchpoints.
You will review end-to-end operational workflows — from quote generation and order booking to driver dispatch and delivery completion — ensuring a seamless, policy-aligned, and reliable experience for both customers and field teams.
- Audit customer and driver interactions (chat, email, phone, in-app) for tone, accuracy, and adherence to company policies and operational standards.
- Review quote and booking processes to verify pricing accuracy, transparency, and consistency with defined service levels.
- Audit order management cases — including booking confirmations, dispatch assignments, cancellations, and delivery updates — for procedural accuracy and fairness.
- Evaluate communication quality and service consistency across logistics coordination, scheduling, and delivery support workflows.
- Identify operational trends, root causes, and improvement opportunities in fulfillment, dispatch accuracy, and service reliability.
- Deliver structured QA feedback and coaching to support agents, driver support teams, and logistics coordinators.
- Collaborate with Central Operations, Enablement, and Workforce Management (WFM) to refine training content, macros, and SOPs using QA insights.
- Ensure compliance with GDPR, CCPA, PCI, and company data-protection policies.
- Participate in QA calibration sessions to maintain consistency in scoring and evaluation standards.
- Produce QA and trend reports highlighting performance insights, process gaps, and improvement recommendations to strengthen overall logistics operations.
Required:
- Minimum 2 years of experience in QA, audit, or quality control within logistics, delivery, transportation, or trucking operations (e.g., FedEx, Amazon, Uber Freight, Grab, DoorDash, or similar).
- Strong understanding of order management workflows — quoting, booking, dispatch, fulfillment, and delivery verification.
- Proven ability to analyze data, detect process gaps, and translate findings into actionable operational improvements.
- Excellent written and verbal communication skills with a professional, objective, and coaching-focused approach.
- Proficiency with QA or CRM/ticketing tools (Zendesk QA, MaestroQA, Playvox, Salesforce Service Cloud).
- Detail-oriented mindset with a strong sense of fairness and consistency in evaluations.
Preferred:
- Experience in logistics automation, last-mile delivery, or fleet/driver management systems.
- Knowledge of compliance and data privacy frameworks (GDPR, CCPA, PCI).
- Bachelor’s degree in Business, Logistics, Operations, or Communications.
You’ll be part of a high-performing team that values excellence, trust, and innovation.
At Muvr, QA is not just about checking boxes — it’s about building systems that ensure fairness and quality across every customer, provider, and partner experience.
Top Skills
What We Do
Introducing Muvr – Where We Move You Forward.
At Muvr, we're not just about transportation; we're about facilitating life's transitions with seamless efficiency. We understand that moving, furniture delivery, and junk removal can be stressful, which is why we're here to make the process smooth and hassle-free.
Our philosophy is simple: We move. Whether you're relocating to a new home, need furniture delivered same-day, or require junk removal services, Muvr is your trusted partner every step of the way.
With a focus on reliability, innovation, and customer satisfaction, Muvr is committed to delivering exceptional service tailored to your needs. From our user-friendly platform to our dedicated team of professionals, we're here to ensure your experience with us is nothing short of exceptional.
Join us at Muvr and let's embark on this journey together. Wherever you need to go, whatever you need to move, we've got you covered. Let's move forward, together.
