· Minimum 6 months of quality experience (SME profiles can also be considered)
· Strong understanding of quality analysis, sampling, SLAs, reporting
· Basic Excel skills, including presentation and graphs, will be an added advantage
· Rotational shifts with 2 weekly offs
· High degree of proficiency in Microsoft Office 360 suite/MS Office
· Clearly articulate ideas and thoughts verbally
· Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
· Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment
· Ability to work independently
· Excellent organizational and time management skills
· Analytical, data driven problem solver
· Excellent customer service skills
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What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
