Quality Assurance Specialist

Posted Yesterday
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San Antonio, TX, USA
In-Office
29-29 Hourly
Senior level
Kids + Family • Social Impact
The Role
Conduct regulatory and operational quality reviews across residential foster care programs. Verify child records, personnel files, medication logs, assets, vehicles, safety initiatives, food services, transportation, and documentation for compliance. Coordinate audits, investigations, emergency evacuations, policy updates, vendor relationships, and corrective actions. Support program leadership, safety committees, inspections, and regulatory information requests while maintaining confidentiality, deadlines, ethical standards, and collaboration across multiple locations.
Summary Generated by Built In

It's a great feeling to work for a company that does so much good for others around the world!

Make a difference every day with an organization dedicated to doing good and caring for others.


Compass Connections believes every child deserves to have a place where they feel safe and loved. Our organization offers emergency shelter and group home placement for children while we work to reunite them with family.

We know the sooner family reunification is accomplished; the sooner children can safely integrate into the community and thrive.

We are now hiring compassionate and dependable individuals to join our team at our Foster Care facility in Grand Prairie, Texas


ALL Benefits available on the first day of employment. 

  • 100% employer-paid medical, dental, vision insurance
  • Retirement plan options 
  • Additional employer sponsored benefits available  

Ask your recruiter for a complete overview of the benefits available to you.


Hourly Rate: $29.38 an hour.


Language Requirement: Fluency in English and Spanish is required.


Work Schedule: Monday-Friday 8am-5pm


Academic Requirements: Required – bachelor’s or undergraduate degree from an accredited program/university; 
Preferred – Graduate degree from an accredited program/university 

Certifications:  First aid, CPR, Emergency behavior intervention

Work experience: Required – Four (4) to six (6) years of related experience and/or training; Preferred – Six (6) plus years of related experience and/or training 


Critical Action Items & Measurable Deliverables: 

1. Meet all federal and state regulatory guidelines and standards that are applicable to this position. 
2. May conduct scheduled and ad hoc reviews of child records, personnel files, medication logs and 
operational documentation to verify accuracy, completeness and compliance with applicable guidelines and standards. 
3. Maintain documentation of recommendations and any technical assistance provided,  
4. May provide oversight of assigned division assets using a pre-determined system for procuring, assigning, and reassigning assets as it related to A-133 guidelines and agency policy. 
5. Ensure all vehicle leases are up to date and all maintenance and safety recalls are completed according to lease requirements. 
6. May serve as the chair of the division Safety Committee or any other ad hoc committee. 
7. Collaborate with program leadership on any updated policies and procedures based on regulatory changes or audit outcomes.  
8. Ensure timely submission of records reviews and/or investigations summaries.  
9. Collaborate with program leadership during the request for information process and interviews.  
10. Participate in scheduled meetings, in-service training, and team decisions. 
11. May work evenings, weekends and holidays as needed or requested by position supervisor. 
12. Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.   

Other Responsibilities and Competencies: 

1. Attention to detail and regulatory compliance. Problem solving and process improvement  
2. Excellent analytical, documentation and communication skills 
3. Ability to manage multiple priorities and maintain confidentiality.  
4. Promoting accountability, preventing risk exposure, and safeguarding ethical standards.  
5. Maintain a flexible schedule based on organizational needs and site requirements.  
6. Provide evaluation and supportive services to programs in the residential service division in the areas of assets, maintenance, food, transportation, andtravel/safety. 
7. May serve as a liaison between the residential programs and supply vendors, using Compass Connections procurement as appropriate, as it relates to travel, safety, food, maintenance, and assets. 
8. Provide tactical and strategic coordination during emergency evacuation of the service population. 
9. Provide oversight of division safety initiatives and workplace safety data  
10. May provide evaluative oversight of the National School Lunch Program activities and deliverables and supervision of the National School Lunch Program Director. 
11. May work irregular days/hours, including nights, holidays, and weekends, depending on needs. 
12. May require frequent transfer from one location to another. 
13. Meets all deadlines required by program supervisor and federal partners. 


Requirements:

 
1. Pass a pre-employment drug screen and random drug screens throughout employment.  
2. Provide proof of work eligibility status upon request.  
3. Pass a pre-employment and biennial criminal background checks.  
4. Demonstrate the ability to:  
a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics. 
b. Work collaboratively with other staff members, service providers and professionals. 


Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.
c. Organize and prioritize responsibilities and duties efficiently. 
d. Work in a fast-paced environment and maintain emotional control and professional composure at all times.  
e. Maintain computer literacy required to meet the responsibilities of the position.  
f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team. 
5. Demonstrate a working knowledge of all Compass Connections policies and procedures. 

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII  of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Quality Assurance

#LI-Mid-Senior level

#LI-Full-time

Skills Required

  • Bachelor's or undergraduate degree from an accredited program or university
  • Graduate degree from an accredited program or university
  • Four to six years of related experience and/or training
  • Six or more years of related experience and/or training
  • Fluency in English and Spanish
  • First aid, CPR, and emergency behavior intervention certifications
  • Pass pre-employment and random drug screens
  • Provide proof of authorization to work in the United States
  • Pass pre-employment and biennial criminal background checks
  • Receive an annual influenza vaccination or obtain an approved exemption
  • Ability to work collaboratively with staff, service providers, and professionals
  • Ability to organize and prioritize responsibilities efficiently
  • Computer literacy sufficient to perform job responsibilities
  • Ability to work independently and as part of a multidisciplinary team
  • Working knowledge of organizational policies and procedures
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The Company
HQ: San Antonio, TX
1,080 Employees
Year Founded: 2022

What We Do

Compass Connections is a San Antonio-based nonprofit focused on child welfare and family support. Its mission is to meet the needs of vulnerable children and caregivers through trauma-informed programs including foster care and adoption, family preservation, case management, emergency shelters and group care, transitional support, medical services, and call-center operations. It collaborates with state and federal agencies to provide safety, stability, resources, and pathways forward.

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