SUMMARY:
The Quality Assurance Specialist is responsible for performing activities that will inform
agency’s compliance and quality performance with the Department of Public Welfare state regulations, Department of Human Services IOC CUA contract standards, outcomes, and agency’s performance improvement goals.
This position reports to the Director of Quality Assurance.
ESSENTIAL DUTIES:
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Collect, analyze, interpret and summarize data in accordance with CUA quality assurance plan and DHS performance standards.
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Data collection activities include: record reviews, interviews and site visits.
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Conduct client surveys and submit summary reports of findings.
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Provide transfer of learning interventions to support Case Manager skill development on completion of key Scorecard indicators.
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Work collaboratively with Supervisors and CUA Leadership to ensure successful achievement on Scorecard indicators.
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Lead and/or participate in collaborative activities to ensure outcomes are achieved related to identify areas of improvement within the CUA, such as spearheading short and long term quality interventions.
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Investigate service complaints and complete report of findings and recommendations.
EDUCATION AND EXPERIENCE:
• A bachelor’s level in Human Services, BSW and/ or Master’s in Social Work or Human Services preferred.
• Two years experience in child welfare
• Strong analytical, project management and communication skills.
• Valid Driver’s License (issued by state in which employee lives) and safe driving
record and proof of insurance coverage
Skills Required
- Bachelor's degree in Human Services, BSW, or master's degree in Social Work or Human Services
- Two years of experience in child welfare
- Strong analytical skills
- Project management skills
- Communication skills
- Valid driver's license issued by the state of residence
- Safe driving record
- Proof of insurance coverage
What We Do
Bethanna is a Christian non-profit organization dedicated to providing a high-quality system of care for children and families to ensure safety, restore emotional wellness, and build family stability. Operating in Philadelphia, Southeastern, and Central Pennsylvania, the agency specializes in adoption, child welfare services, and behavioral health care, focusing on strengthening families, promoting resilience, and offering hope to children and teens in their communities.
