Hilton Grand Vacations

Quality Assurance Specialist

Posted Yesterday

Be an Early Applicant

Park City, UT, USA

In-Office

29-40 Hourly

Junior

Travel

The Role

Guides customers through purchase paperwork, contracts, reservations, and closing processes. Provides post-sale follow-up to reduce cancellations, addresses customer concerns, collaborates with Sales and Hospitality teams, and offers product and service guidance. Requires strong customer service, administrative, issue-resolution, and communication skills, along with Utah notary and real estate credentials or the ability to obtain them.

Summary Generated by Built In

HGV now offers first day Benefits to our new employees!

We are seeking a polished and motivated individual who wants to play a key role in the final stage of the sales process. As a Quality Assurance Specialist, you will serve as the primary liaison between our customers and the contractual aspects of their new purchase, guiding them through the closing process, and ensuring a seamless ownership experience. If you have strong customer service skills, exceptional attention to detail, and administrative experience, this could be an excellent opportunity to join our team and make a meaningful impact! Pay Range: $29 - $32 per hour depending upon experience.

Why You'll Like it Here:

Start Day One Strong – Medical, dental, and vision coverage from your first day
PTO That Fits Your Lifestyle – Travel, recharge, or just relax
Travel Like an Insider – Stay at Hilton properties starting at $40/night + dining discounts
Get Paid Your Way – Early access to your paycheck with DailyPay
Plan for Your Future – Automatic enrollment in our retirement savings plan
Room to Grow – Real career advancement opportunities within the company

Responsibilities

What You'll Do:

Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
Offer technical support and advice to owners regarding product features and associated services.

Qualifications

What You'll Bring:

1 or more years of customer service experience
Active Utah Notary Public Commission or ability to obtain one within 90 days of employment
Active Utah Real Estate License or ability to obtain one within 90 days of employment
High School Diploma/GED
Ability to work flexible schedules to include mornings, evenings, weekends and holidays
Strong ability to efficiently resolve complex customer service issues

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

More than 1 year of experience in notarizing contract documents
BA/BS/Bachelor's Degree
2+ years of Supervisory experience
Active Utah Real Estate License and/or active Notary Public Commission

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills Required

At least 1 year of customer service experience
Active Utah Notary Public Commission or ability to obtain one within 90 days of employment
Active Utah Real Estate License or ability to obtain one within 90 days of employment
High School Diploma or GED
Ability to work flexible schedules, including mornings, evenings, weekends, and holidays
Ability to efficiently resolve complex customer service issues
More than 1 year of experience notarizing contract documents
BA, BS, or Bachelor's Degree
At least 2 years of supervisory experience
Active Utah Real Estate License and/or active Notary Public Commission

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.