Job Title: Quality Assurance Specialist
Department: Operations
Reports To: Manager of Quality Assurance
Status: Full-Time, Non-Exempt
About the Role
At Caliber Healthcare Solutions, we know that exceptional provider support begins with exceptional people behind the scenes. As a Quality Assurance Specialist, you’ll be the trusted connection between our healthcare providers, clients, and internal teams. Your role is to ensure every provider has the credentials, documentation, and clearances they need—so they can focus on what matters most: caring for patients.
This position is ideal for someone who thrives on the phone, loves building strong professional relationships, and takes pride in meticulous attention to detail. Every call, every follow-up, and every verification makes a difference in ensuring we deliver outstanding service to both our providers and clients.
What You’ll Do
- Serve as a relationship builder and trusted resource for providers, clients, and colleagues nationwide.
- Manage the credentialing process end-to-end: applications, verifications, privileging, compliance checks, and documentation.
- Communicate frequently and proactively by phone and email to keep providers and clients updated.
- Review provider documentation, licenses, certifications, background checks, and testing to ensure accuracy and compliance.
- Coordinate screenings such as drug testing and background checks to ensure timely starts.
- Maintain detailed, accurate records while juggling multiple priorities with urgency and precision.
- Partner closely with sales and leadership to resolve issues quickly and collaboratively.
- Represent Caliber with professionalism, warmth, and a customer-first mindset at every touchpoint.
What Makes You a Great Fit
- High school diploma or equivalent required; associate’s degree preferred.
- 2+ years of administrative, credentialing, or healthcare staffing experience (preferred).
- Exceptional communication skills—comfortable talking with physicians, executives, and staff at all levels.
- Highly organized and detail-oriented, with the ability to manage multiple deadlines with care.
- Service-driven mindset: you build trust, provide reassurance, and anticipate needs.
- Self-motivated and proactive—someone who follows through and finds solutions.
- Flexible and resourceful, able to adapt in a fast-paced, ever-changing environment.
- Comfortable working outside of standard hours if urgent needs arise.
Why Caliber
When you join Caliber Healthcare Solutions, you’re joining a team that values relationships, responsiveness, and reliability. We offer:
- A collaborative, supportive team culture.
- Competitive compensation and benefits from day one.
- Opportunities to grow within a fast-paced, mission-driven organization.
Skills Required
- High school diploma or equivalent
- Associate's degree
- 2+ years of administrative, credentialing, or healthcare staffing experience
- Exceptional communication skills with physicians, executives, and staff
- Strong organization and attention to detail
- Ability to manage multiple deadlines and priorities
- Service-driven and relationship-building mindset
- Self-motivated, proactive, and solution-oriented approach
- Flexibility to work outside standard hours for urgent needs
What We Do
Provider-centric staffing for purpose-driven healthcare. Caliber Healthcare Solutions empowers high-quality physicians and advanced practice providers with greater career flexibility, autonomy, and mobility. As the leading provider-centric staffing firm, we serve as a trusted advisor both to providers and organizations competing for scarce clinical talent. Built on a foundation of specialization and exceptional support, Caliber’s workforce solutions ensure the quality and continuity of patient care in communities across the U.S. We deliver exceptional outcomes by putting the provider at the center of our purpose. Since launching in 2004, Caliber has grown rapidly through the integration of six powerful brands: NEXTLocums, Onyx MD, Vitruvian Medical, Medpath Partners, Randstad Locum Tenens, and Lucidity. Previously, these legacy brands went to market collectively as Health Carousel Locum Tenens. Today, we are Caliber, working with all the precision, speed, and quality that the name implies. We are unified by one shared mission: To empower physicians and advanced practice providers with professionally satisfying and financially rewarding practice opportunities, flexible schedules that fit their lifestyle goals, and the opportunity to provide exceptional patient care
