Position Overview:
This position involves re-reviewing processed events and assessing the accuracy of the action taken by the previous processors, with an intention to improve throughput to the client and the accuracy of that volume in alignment with the clients documented guidelines. Requires strong attention to detail, an ability to identify, document, and correct errors when appropriate, an ability to monitor for anomalies and trends, and an ability to review findings through facilitated calls with key stakeholders . This position reports within the Operations team and will report to the Event Processing Supervisor.
Essential Responsibilities:
- Perform quality checks on open and closed events against established manuals/quality assurance instruments and standards on any active Business Operating Systems, or Processing Platforms.
- Update and document errors through reporting, related to findings related to QA metrics.
- Process escalated queues when needed and record any errors present.
- Participate in employee communication sessions, for updates to manuals/laws/software.
- Other office/clerical duties as assigned
Qualifications:
- Preferred 3-5 years of processing experience.
- Quality assurance experience preferred
- Working knowledge of processing rules and/or ability to learn client requirements.
- Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
- Strong problem-solving and analytical skills
- Dependability and demonstrated ability to document and report as needed
- Professionalism and the ability to work well with different groups
- Self-motivated, quality driven individual with a strong attention to detail.
- Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
- Ability to lead/facilitate meetings.
- Advanced computer skills with O365 suite and reporting databases.
- Ability to sit for long periods of time for date entry/ event processing.
- Successful completion of the Nlets fingerprinting background assessment.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Skills Required
- 3-5 years of processing experience
- Quality assurance experience
- Working knowledge of processing rules or ability to learn client requirements
- Strong verbal and written communication skills
- Ability to select the appropriate communication method for issues
- Strong problem-solving and analytical skills
- Dependability and ability to document and report findings
- Professionalism and ability to work effectively with different groups
- Strong attention to detail and quality orientation
- Ability to multitask, prioritize work, and meet deadlines with urgency
- Ability to lead or facilitate meetings
- Advanced computer skills with Microsoft 365 and reporting databases
- Ability to sit for extended periods for data entry and event processing
- Successful completion of the Nlets fingerprinting background assessment
Verra Mobility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verra Mobility and has not been reviewed or approved by Verra Mobility.
-
Retirement Support — Retirement benefits are considered strong, with a 401(k) match that vests immediately and automatic enrollment for new hires. This component stands out alongside financial tools like HSA/FSA options.
-
Parental & Family Support — Paid parental leave at full pay and additional family-forming support are highlighted as part of the package. These programs contribute to a perception of comprehensive family support.
-
Flexible Benefits — The package offers multiple medical plan options with HSA contributions and a wide array of ancillary programs such as EAP, mental health resources, identity protection, and tuition aid. Breadth and choice are positioned as relative strengths in some teams.
Verra Mobility Insights
What We Do
Verra Mobility focuses on making life safer, easier and more connected for our customers and the communities we serve. As a global leader in smart transportation, we work alongside our customers and behind the scenes to relentlessly develop customized technology solutions to solve complex transportation challenges. We seamlessly connect people, technology and data across the smart mobility ecosystem.
