Hilton Grand Vacations

Quality Assurance Specialist

Posted 9 Days Ago

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Gatlinburg, TN, USA

In-Office

Junior

Travel

The Role

Prepares and verifies sales and ownership contract documents, reviews agreements with owners, obtains accurate signatures, conducts confirmation interviews, answers questions, and ensures owners receive required materials. The role also prepares contract packages for accounting, tracks bookings and rescissions, follows up on insufficient funds and related issues, maintains reports and notes, and provides customer service throughout the contracting process.

Summary Generated by Built In

The Quality Assurance Specialist is a multi-task-oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail.

After ensuring the documentation is prepared efficiently and accurately, the QAS must review the documents with our owners and ensure the product the company will deliver is the product that was presented properly to the buyers.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Specific Duties and Responsibilities

Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions.
Review documents with owners / new owners and ensure signatures are obtained and consistent on all required lines.
Reinforce the sale with a positive, enthusiastic presentation of the closing.
Answer questions in confident, competent manner; provide accurate information to owners.
Ensure every owner confirmation interview is properly recorded.
Confirm owners leave with all legally required documents and ownership materials and with an understanding and a realistic expectation of ownership.
Prepare contract package and submit timely to sales accounting.
Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service-related issues.

Qualifications

Requirements

1-year general office experience
Clerical administrative support, standard office equipment, screening calls, corporate policies and procedures.
Professional and friendly demeanor.
Excellent verbal and written communication skills.
Ability to deal effectively with all levels of the organization.
Outstanding phone etiquette with the ability to multi-task.

Skills Required

1 year of general office experience
Clerical administrative support experience
Experience using standard office equipment
Experience screening calls
Knowledge of corporate policies and procedures
Professional and friendly demeanor
Excellent verbal and written communication skills
Ability to deal effectively with all levels of the organization
Outstanding phone etiquette and ability to multitask

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.