Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the LifeThe Quality Assurance function is responsible for driving quality, consistency, and continuous improvement across business processes, operational activities, and service delivery. The team partners with cross-functional stakeholders to establish quality standards, enhance operational performance, and support scalable business practices through process optimization, project execution, and digital transformation initiatives.This position follows a hybrid work arrangement.
The Quality Assurance Specialist is responsible for supporting quality assurance programs, process improvement initiatives, and operational excellence activities across the organization. This role partners with stakeholders to evaluate processes, identify opportunities for improvement, manage quality-related projects, and help implement automation and artificial intelligence (AI) solutions that enhance efficiency, consistency, and business outcomes.
Primary Responsibilities:
Develop, implement, and maintain quality assurance processes, standards, and documentation to support operational consistency and compliance.
Conduct quality reviews and audits to evaluate adherence to established procedures and service level expectations.
Analyze quality trends, identify root causes, and recommend corrective and preventive actions to improve performance.
Evaluate business processes and lead initiatives focused on process optimization, standardization, and operational efficiency.
Manage cross-functional quality improvement projects, including planning, stakeholder coordination, risk management, and execution.
Develop and maintain standard operating procedures, work instructions, and process documentation.
Identify opportunities to streamline manual activities through automation and AI-enabled solutions in partnership with business and technology teams.
Monitor quality and project metrics, prepare reports, and communicate performance insights, risks, and recommendations to stakeholders and leadership.
Required Qualifications:
Bachelor's degree and a minimum of 2 years of experience in quality assurance, process improvement, business operations, project management, or a related business function.
Experience managing projects involving multiple stakeholders and cross-functional teams.
Experience creating, maintaining, and improving business processes, standard operating procedures, or quality documentation.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
Experience analyzing data, identifying trends, and supporting continuous improvement initiatives.
Preferred Qualifications:
Experience with automation platforms such as Microsoft Power Automate, Power Apps, UiPath, or similar technologies.
Experience using artificial intelligence tools such as Microsoft Copilot, ChatGPT, or other generative AI solutions in a business environment.
Experience with business intelligence and reporting tools such as Power BI, Tableau, or Looker.
Knowledge of Lean, Six Sigma, Agile, Scrum, or Project Management methodologies.
Experience working in regulated industries such as healthcare, medical devices, pharmaceuticals, or manufacturing.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected].
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Skills Required
- Bachelor's degree
- Minimum of 2 years of experience in quality assurance, process improvement, business operations, project management, or a related business function
- Experience managing projects involving multiple stakeholders and cross-functional teams
- Experience creating, maintaining, and improving business processes, standard operating procedures, or quality documentation
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word
- Experience analyzing data, identifying trends, and supporting continuous improvement initiatives
- Experience with automation platforms such as Microsoft Power Automate, Power Apps, UiPath, or similar technologies
- Experience using artificial intelligence tools such as Microsoft Copilot, ChatGPT, or other generative AI solutions in a business environment
- Experience using business intelligence and reporting tools such as Power BI, Tableau, or Looker
- Knowledge of Lean, Six Sigma, Agile, Scrum, or project management methodologies
- Experience working in regulated industries such as healthcare, medical devices, pharmaceuticals, or manufacturing
Medtronic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Medtronic and has not been reviewed or approved by Medtronic.
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Healthcare Strength — Health coverage is considered comprehensive, with high-quality medical, dental, and vision options through major providers and added mental-health resources. These programs are frequently highlighted as a core strength of the package.
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Parental & Family Support — Parental and family benefits stand out, including up to 24 weeks paid leave for U.S. birthing parents, 12 weeks for other parents, and a global Family Care Leave at 100% pay. Family-building support (fertility, adoption/surrogacy reimbursements) and backup care further reinforce this strength.
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Retirement Support — A 401(k) with company match is described as competitive and reliable for long-term savings. Additional financial programs, such as tuition assistance and charitable-gift matching, complement retirement planning.
Medtronic Insights
What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions. Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year. To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
