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Job Description: Quality Assurance Coordinator
Job Summary:
Assist the oversight of Quality Assurance and or reviews and develop and execute exploratory, manual, and automated testing to ensure service quality in the logistics operations. This position will ensure the accuracy and quality of operational procedures with a focus on automation technology.
Essential Duties:
· Develop and maintain documentation such as procedures, work instructions, and visuals.
· Assists in the creation and structure testing and verification procedures for automation in the logistics operations.
· Audit workflows and documentation of automation process results are maintained.
· Review internal customer feedback, research problem areas, and introduce solutions.
· Collaborates with teams and subject matter experts to ensure customer and department quality requirements are met.
· Maintains database(s) of use cases related to automation in Operations.
· Tracks process flow from origin to delivery via Transportation Management System.
· Responsible for completing certifications for security and sustainability as required. To include maintaining a system of documentation.
· Uses analytic methods and tools to understand, predict, and control logistics operations and processes.
· Performs other related duties as assigned.
Skills/Experience:
Excellent analytical and problem-solving skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficient with Microsoft Office Suite or similar software.
Experience using McLeod software or other Transportation Management System.
Strong attention to detail.
Ability to work in a fast-paced environment.
Self-motivated individual who collaborates across the company.
Education/Training/Requirements:
Bachelor's degree in Business, Supply Chain Management, or related field required; or 1 year in a brokerage operation.
Preferred: Previous experience in the logistics field.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
This is largely a sedentary role; however, some administrative-type duties may be required. This would require the ability to lift files, open filing cabinets, bending or stooping as necessary. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the "core" work hours.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Skills Required
- Bachelor's degree in Finance, Supply Chain Management, Industrial Engineering, or related field
- Proficient with Microsoft Office Suite
- Experience using analytics tools (Excel, SQL, Power BI, MS Report Builder)
- Excellent analytical and problem-solving skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment
- Self-motivated and able to collaborate across the company
- Thorough understanding of or ability to quickly learn the company's quality assurance system
- Previous experience in the logistics field
- Lean Six Sigma Certification
What We Do
Syfan Transport and Syfan Logistics together represent a successful high-tech, multi-million dollar corporation, but remain a family business at heart - and an old-fashioned American success story. With close to a half century of experience in trucking and logistics, the Syfan family has been in the transportation business for a very long time. As an asset-based transportation company, Syfan Transport provides customers with the flexibility and reliability they are looking for. The Syfan fleet includes a wide assortment of refrigerated, flatbed and dry vans to meet virtually every customer need. For shippers faced with a sudden spike in shipping volume or the occasional spot load, Syfan Logistics offers its third-party brokerage services to fill those emergency gaps. While we supplement our private fleet with third-party carriers, we don’t take a back seat to safeguarding your loads. We are so confident in our ability to deliver that we back all of our customers’ shipments with Primary Cargo Insurance so you never have to deal with a middle man. We support all of this 24 hours a day with live on-site service, seven days a week to provide accurate updates on the status of your shipments. In 2017, our company has focused on being “Ready, Willing, & Able” in regard to new federal requirements for Electronic Logging Devices (ELD) and safer food transport under the Food Safety Modernization Act (FSMA). For both rule changes, Syfan will be ready well ahead of this year’s deadlines. The sooner the better, because working with an ELD-compliant carrier in the future will be just as important as protecting shipments with cargo insurance. Our story is far from over, because the formula continues to work with a growing staff of over 140 professionals and a successful partnership with hundreds of customers and thousands of carrier partners. The only thing missing now, is your partnership.
