Quality Assurance Specialist: ServiceNow - Associate

Job Description
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Digital Workflows, a division of the firm's Infrastructure Platforms organization, drives innovation, resiliency and efficiency for the firm through delivery of advanced, integrative, technology solutions and services. We are seeking a ServiceNow Quality Assurance analyst for the Digital Workflows program, a key part of JPMorgan's strategy to transform the delivery of Global Technology Services.
We look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. As a key member of our Platform Test Automation team, you will help build innovative testing solutions that advance business and technology strategy. You'll be part of an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that delivers high quality software and new products. You will work collaboratively to provide updates on testing automation and progress, navigate in a fast-paced environment, and share ideas, information and innovation with our global team of technologists.
You'll be required to apply your knowledge and expertise to all aspects of the testing automation development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.
What We Do
The ServiceNow Platform Data Engineering team provides the core reference data, access framework, guidelines, and controls that are to be used by ServiceNow Product Delivery Engineering teams. We ensure that firmwide controls and standards are met by all developers on the platform at all times. As we enhance this capability, we need to ensure that regression and performance tests from the product teams are run regularly, results are collected, and remediation tickets are created for the teams to fix when tests are broken.
Position Duties and Responsibilities
Automated QA/UAT Testing

• Develop and manage the automation roadmap for the platform using the organization's existing framework.
• Independently manage concurrent QA/UAT lifecycles of complex projects within schedule.
• Act as the Testing SME in project meetings, providing expert insights and guidance.
• Review all project documentation and sign-off on testing artifacts, ensuring thoroughness and accuracy.
• Ensure comprehensive testing coverage and requirements traceability.
• Regularly monitor and communicate testing results to stakeholders.
• Provide test estimates and allocate resources based on scope / schedule.
• Partner with stakeholders to prioritize testing efforts.
• Direct the creation of test plans, test data preparation, test case development, and test execution.
• Oversee defect management across different projects, ensuring timely resolution.
• Collaborate with stakeholders to find solutions to problems and address cross-impacting issues.
• Maintain strong relationships with business and project teams.
• Develop automation testing scripts using ServiceNow ATF, Automate Pro, and Selenium.

Position Requirements

• Detail-Oriented: You have a meticulous eye for detail and can spot inconsistencies and issues that others might miss.
• Adaptable and Flexible: You excel in dynamic environments and can navigate through uncertainty with ease.
• Self-Starter: You are highly autonomous and can manage your workload with minimal supervision.
• Problem Solver: You enjoy tackling complex problems and finding innovative solutions.
• College graduate or equivalent experience
• At least 3 years' experience within a user acceptance/quality assurance testing team
• Proficiency in automation testing using ServiceNow ATF, Automate Pro & Selenium

If you are passionate about quality assurance and automation testing and are looking for a role where you can make a significant impact with a high degree of autonomy, we would love to hear from you.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.