Quality Assurance Specialist I

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

As part of the Quality Assurance team at Octane you will be responsible for the preparation of scoring forms and reporting of findings.  This will also include an intense focus on regulatory requirements (both State and Federal) and compliance standards. e.g., UDAAP, FDCPA, TILA, SCRA, Calling Rules, etc. The incumbent will also work closely with Learning and Development in follow up with transferees and load levelers post training to measure training effectiveness and post learning performance.

Job Responsibilities:

• Perform monitoring and scoring of call effectiveness on a prescribed number of calls per agent (Collector or Customer Engagement Specialist) per month, reporting on results as required.
• Ensures compliance with Octane’s policies and procedures, as well as State and Federal laws, regulations and standards.
• Assist in follow-up call monitoring of new hires/transferees or load levelers to assess performance post training.
• Identify gaps and risks resulting from revised policy/procedural changes and to review for system anomalies that may impact reviews.
• Facilitate team calibration sessions on a bi-weekly basis.
• Professionally interact with internal and external business partners to champion compliance of policies and procedures.
• Keep results of all call and process reviews strictly confidential, discussing results only with management and applicable parties as directed.
• Retain calls, reviews and scoring sheets as required by management in accordance with policies and standard operating procedures.
• Provide insights to drive continuous improvement.
• Become familiar with all company calling and process rules as provided by Octane Policies and Procedures, Chief Compliance Officer and company attorneys.

Qualifications:

• High School Diploma or General Educational Development (GED) certificate 
• Demonstrated knowledge of Compliance requirements and Regulatory expectations, and process QA assessment
• Be able to execute tasks using multiple tools/platforms  at any given time e.g.,  Salesforce, Slack, e-mail, Google Sheets, Lender Portal, ACES as well as the LiveVox and Five9 calling platforms.

Preferred Skills: 

• At least 1+ years of audit experience in Collections, Servicing, Loan Processing, Underwriting, or Funding,  in the Automotive, RV, motorsports or consumer loan durable goods industries.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefit

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

Disclaimer  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.